Increased security for your online payments with your credit card.

Do you enjoy shopping online and want to take advantage of even better security? You can now benefit from the 3D Secure service which offers additional protection for all online payments made with your Visa card on websites displaying the Verified by Visa logo.

Enrol for more security!

The first time you use your ING Luxembourg Visa card on a 3D Secure website, you must enrol your credit card. In a new window, you will be asked to:

  • enter the date of birth of the ING Luxembourg Visa cardholder
  • enter a part (digits 13 to 16) of your Visa account number. You can find this information on your Visa statement. (NB the Visa account number is not the same as your current account number)
  • create your "3D Secure" password that will be used to identify you in the future, and
  • provide a "personal message." This message will be displayed automatically every timeyou make a payment on a website displaying the "Verified by Visa" logo and lets you know that the payment screen you are seeing is genuine.

The next time you make an online purchase from a 3D Secure website, your "personal message" will be displayed in a window and all you need to do is confirm your identity by entering your "3D Secure password." This authentication allows ING Luxembourg to check that you are indeed the legitimate holder using the Visa card, and not a third party.

You can find more information in the documents listed on the right.

What do I do if I receive an email asking me for personal data concerning 3D Secure?

Be careful! Under no circumstances will ING Luxembourg contact you by email regarding 3D Secure. If you receive an email asking for data relating to your credit card number or your 3D Secure password, do NOT reply. It is likely to be an attempted fraud (phishing).

Contact

  • ING 3D Secure Helpdesk
    8.15 AM to 5.30 PM
    (from Monday to Friday)

  • (+352) 44 99 80 80