Welcome on board

Each credit card has its own advantages. Choose yours

Manufacturer cover extension insurance Purchase protection insurance Internet delivery cover
20€/year
All the advantages of the Visa Classic & Assistance card
Travel cancellation or interruption cover
Theft of papers and keys cover
Theft of wallet or handbag cover
Rental car excess cover
Loss/theft of luggage during the trip cover
Warranty in case of missed events
Assistance services up to 500.000€
115€/year
All the advantages of the Visa Classic card
Travel accident insurance (death and invalidity)
Travel cancellation and interruption cover
Airplane delay (minimum 4 hours) cover
Luggage delay (minimum 4 hours) cover
Assistance services up to 100.000€
70€/year
  • Compare the credit cards

    Find here all the information relating to the assistance and insurance services of our Visa cards.

    Compare the credit cards

Loss and theft of your bank cards

  • Block your card(s) immediately, either:
    • Via the app My ING, select the VISA account from the list of accounts and then click on the “block” icon in this menu. Then follow the instructions.
    • By phone, notify ING Luxembourg immediately at +352 49 49 94. Your card will then be blocked, preventing its fraudulent use. This service is available 24/7.
  • Within 5 to 7 working days, the new card will be sent to you by post. The first use of the new card will automatically block the old one. The PIN code will remain unchanged.
  • Report the loss or theft to the police within 24 hours.
  • Provide the police report to your relationship manager by fax, letter or by going to your branch.

Your card doesn't work? Order a new one

If your card is damaged or doesn't work anymore, no worries. You can easily remplace it and order a new one via My ING. All you have to do is go to your Visa account, select the card and the blocking reason, in this case, "card damaged". Within 5 to 7 working days, the new card will be sent to you by post. The first use of the new card will automatically block the old one. The PIN code will remain unchanged.


Forgot your card PIN code?

Oups... this happens oftenly. You don't need to worry, contact us and we will help you out. In this situation, or card blocked or not returned, please contact our Contact Center by phone +352 44 99 1  or by email at contactcenter@ing.lu

Usefull contacts:

My V PAY card: Six Payment Services +352 49 10 10

My Visa card: ING Luxembourg +352 49 49 94

5 security rules for digital communications with ING

1. We will never ask you for your access codes by SMS, email or other 2. Always connect via 'www.ing.lu' 3. Be wary of any email attachments 4. Keep your software up to date 5. Contact us in case of doubt

How can we help?

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