Welcome on board

What is Luxtrust Mobile? What should i do?

It is easier to use and free of charge!

LuxTrust mobile is completely integrated in My ING. You can use it to login to My ING on your PC and validate transactions on your PC or in the My ING app.

How to install LuxTrust mobile?

1.      Prepare your Token or your LuxTrust codes (User ID and Password)

2.      Download the app

3.      Follow the instructions in the app

  1. Click start activation
  2. Enter your LuxTrust credentials on the following screens: User ID, Password and an OTP generated by your token (like when you need to validate an external transfer on My ING)
  3. Create a passcode for the app (6 to 16 letters and/or numbers. No special characters, like ! or*)
  4. Give a name to the device (you can install LuxTrust mobile on a second phone if you want)
  5. You will receive an SMS with a verification link. Click the link
  6. You are ready to use LuxTrust mobile! 

LuxTrust Mobile is the Token LuxTrust's mobile version. This will allow you to have your Token in a digital version on your smathphone. With this new version, you can do the same as you do with your physical Token.

How do i get access to My ING with LuxTrust Mobile?

Via the mobile app ?

You will need to use the LuxTrust identification security sistem to get your access to My ING mobile app. Thus you will need the following data:

- Your user ID

- Your personnal password

- A one-time code via your connection LuxTrust.

You will then be asked to activate your 4 digits Mobile code PIN.

Following connections:

Thanks to your Mobile code PIN, you will be able to log on safely.

Via your internet Browser ?

Download and install for free the LuxTrust mobile app on your smartphone. 

The following days after ther ordering of your Luxtrust certificate, you will receive a message on your phone with your LuxTrust User ID and your first-connection password.

At that time

1) Take your phone with the LuxTrust mobile app with the message code and then go to the Luxtrust site web: https://activate.luxtrust.lu

2) Follow the certificate activitation procedure.

3) Finish the link between your LuxTrust mobile app through My ING on your phone or computer.

4) Log in to your Online Banking.

Waring: Activate your LuxTrust certificate within the 60 following days after the order, otherwise it will automatically be unusable.

You need help with LuxTrust ?

You can contact them on the following email helpdesk@luxtrust.lu  or by phone (+352) 24 550 550

5 security rules for digital communications with ING

1. We will never ask you for your access codes by SMS, email or other 2. Always connect via 'www.ing.lu' 3. Be wary of any email attachments 4. Keep your software up to date 5. Contact us in case of doubt

How can we help?

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