Fraud on a card and claims

Fraud on a Visa card
When opening a case of fraud, the card must be :

Other types of claims
- Service not rendered or merchandise not received
- Defective merchandise, Non-compliant service/merchandise
- Counterfeit goods
- Debit of a recurring transaction (subscription) that has been previously cancelled
- Unrecognised transaction - simple inquiry for information
- Incorrect amount or currency
- Single transaction recorded multiple times
- Goods or services paid for by another means of payment
- Merchant reimbursement not carried out
- Cash not received upon withdrawal from ATM
For each dispute, it is important to refer to the indications mentioned on pages 3 to 5 of the form in order to acquaint yourself with the terms and conditions as well as the documents necessary for the processing of your case.
ING Luxembourg S.A. uses trade names to designate some services linked to a payment account and invites consumers to refer to the glossary provided in the General Terms and Conditions of the Bank and in the Pricing Extract in order to identify the corresponding terms on the standardised list of services.
For more information, you can contact the Visa service at:
+352 44 99 70 70
Or go to the following section:
Card lost or stolen