When we communicate with you
We would like to draw your attention to the ways in which we will contact you, in order to help you identify e-mails or calls from potentially dubious sources.
We will never send you an e-mail or SMS which contains a link to the My ING authentication page
For security reasons, ING will never send you an e-mail or SMS which links to a page inviting you to enter your login information.
Never access My ING by clicking on a hyperlink sent to you by e-mail or SMS. Always access My ING by manually typing https://www.ing.lu into your browser's address bar.
Ignore any e-mail or SMS which contains these kinds of links (phishing/smishing), and contact us.
We will never ask you to reveal your ID My ING by e-mail or telephone
This information is personal and confidential and should never be revealed. This includes when you are in contact with us by e-mail or telephone, as in order to help you, we do not need access to them.
Get into good habits: Only enter your login information on the official My ING or mobile app authentication page, and never specify them by e-mail or telephone – even to ING.
Ignore any request to reveal your login information which may cite various apparent reasons such as a technical problem or another urgent problem regarding your online account or service, and contact us.
We will never ask you for your card data or PIN code by e-mail or telephone
This information is personal and confidential and should never be revealed. This includes when you are in contact with us by e-mail or telephone, as in order to help you, we do not need access to them.
Get into good habits: Only enter your login information on the official My ING or mobile app authentication page, and never specify them by e-mail or telephone – even to ING.
Ignore any request to reveal your login information which may cite various apparent reasons such as a technical problem or another urgent problem regarding your online account or service, and contact us.
We will never contact you by e-mail or telephone to ask you to install a software program
Only the applications and software mentioned in the My ING and ING Mobile terms and conditions of use are required to access our online services. We will never ask you to install any other software program.
Ignore any message inviting you to install other programs or applications, which may cite various apparent reasons such as improvements to the security or performance of your system or browser, and contact us.
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We have explained to you what phishing is – now we need to help you make sure you never fall into the trap!
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