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ING Luxembourg recommends its clients to be very cautious if they receive an e-mail from a so-called 3D Secure sender. This e-mail has the following objective : to collect fraudulently data related to credit cards.

Please do not answer it, do not follow any of the links in it, do not communicate any information and suppress ASAP the suspicious e-mail.

In case you already transmitted the information, contact our Contact Center immediately on +352 44 99 1.

Please note that ING Luxembourg would never ask you for all of this data.

You can activate the new 3D Secure service easily and safely via My ING.




What is My ING?

My ING is your transactions space. You can not only access this space 24/7 but its secure system means that you can connect from any computer or smart phone, etc.

My ING allows you to:

  • check your account and card balances;
  • make payments and transfers (free of charge for European transactions);
  • check the debit balances and payments for your Visa cards;
  • monitor changes in your portfolio;
  • buy and sell shares on preferential terms;
  • communicate in complete confidentiality with your adviser.

How much does this service cost?

My ING is FREE (except for the Internet connection charges). You just need to go to your branch to collect your personal Digipass.

I am already a client but I don’t have access to My ING

To benefit from this service, please visit one of our branches to obtain your secure access

Contact Center My ING