3D Secure is changing and is introducing extra security for your online purchases.

This technology aims to cut the fraudulent use of credit cards on the internet. It allows the identity of credit card users to be verified when transactions are made on sites carrying the Verified by Visa logo.

Secured transactions

From 4 July 2016, a one-time use password valid for the current purchase transaction only will permanently replace the use of your personal password. This additional control measure will ensure that it is indeed you, the legitimate cardholder, who is instructing payment. The one-time password will be sent to you either by LuxTrust Token or SMS to your mobile telephone, whichever you prefer.

Activate now for your future transactions

Activate the new 3D Secure service now for each of your credit cards either:

instantaneously in the “My security” section of My ING; or

• via www.3DSecure.lu (a few days’ delay is to be expected).

Acting now will avoid any potential blocking when you make a purchase online


  • ING 3D Secure Contact Center

    8.30 AM to 5.30 PM
    (from Monday to Friday)

  • +352 44 99 1