Neue My ING

The new My ING app is available in all stores when you search for: My ING. 

• Apple App Store
• Google Play Store

My ING will be available to all customers over the age of 12. The app is accessible on all smartphones and tablets with an Internet connection. 

LuxTrust Mobile guarantees a higher level of security in line with PSD2 regulations.

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You can delete the old version of My ING. Indeed, all the features are available via this new version.

The new app has the standards of a modern e-banking app. It is a 2-in-1 app since Payconiq is now integrated into My ING.

You also have the possibility to customise your app: hide your balance, choose an avatar and if Dark mode is activated on your smartphone our new app is compatible.

Your accounts are now grouped by account type.

Our new My ING has been specially designed to be easy to use on iOS and Android smartphones. 

You can:

• Check the balance of your accounts.
• Make payments in euros (SEPA).
• Access all Payconiq features.

More new features will be available soon, we will keep you informed. 

Your accounts are now presented by product category.

So you have:

• Current accounts
• Visa accounts
• Savings accounts
• Loans
• Investment accounts 

Please note that when you log on for the first time, all your beneficiaries will be added to your new My ING without any action needed by you. However, if you add/change/delete a beneficiary, he/she will not be included in the old version. 

Currently the weekly limits set for the web version of My ING are higher than for the My ING app. So you can try and input your payment via My ING Web.

When you log in for the first time, you have the option of activating these authentication methods.  Afterwards, you can change the security settings at any time by going to the menu and pressing the avatar icon on the right of your screen and select "settings". 

You can change your code at any time by going to your settings via the avatar icon on the right of your screen. 

Simply activate the "Keep your balance private" option by pressing the avatar icon on the right of your screen and select "settings".

You can change your avatar by pressing the avatar icon on the right of your screen and click it a second time to see the different avatars available. 

The My ING app is available in English and French. 

The My ING app automatically recognises the language of your phone. If you wish to switch to English or French, you can do so by going to settings via your avatar icon on the right, then languages. You will then be redirected straight to your phone's settings.

You can also go directly to your phone's settings to choose English and French and the app will adapt accordingly. 

Some features are not yet available. We have developed a bridge system that allows you to easily access all the features that are not yet available in the new version. This bridge will automatically lead you to the old version of My ING.

You can go directly to the old version of My ING by pressing the "Other operations" button at the bottom of your screen. You will be automatically  redirected to the previous version My ING.

The Payconiq app is integrated directly into My ING. You can find Payconiq by clicking on "Payments" in the second tab at the bottom of your screen. 

Click on "Payments", then "Payconiq" to find all the features:

• Scan a QR code
• Request a payment
• Pay a contact 

Yes! Just select "pay a contact" and then select the "enter a number" button.