ING News

Luxembourg, 14/09/2021

ING unreachable on 13 September 2021

On Monday 13 September 2021 at 15:20 a software component that steers ING’s hardware infrastructure faced an internal issue that led to the unavailability of some of our channels, among which My ING, My ING Pro, Payconiq and Email and phone services were impaired too.

The central role of this component required a complete and complex restart of several systems and applications, a procedure that took several hours. In order to ensure operability of the systems impacted, thorough testing was performed late in the evening and all channels were available again on Tuesday 14 September 2021 at 00:04.

Neither the integrity of data nor the security of the systems were compromised during the incident. While some transactions may have been delayed, all scheduled operations were executed on 14 September before 09:00.

As the situation is now resolved, ING’s teams are working to ensure that this type of incident does not occur again.

ING apologises to its clients and business partners for any inconvenience this situation may have caused them.

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