ING is here for you. We are adapting our services to your needs!

Many things changed over the last couple of years, including the way people handle their finances. This is why as from 01 June 2021 we will make some changes in how we serve you. With these adaptations we will support you better so you can do more of the things that move you.

Below you will find an overview of the ways you can manage your finances with us, depending on your needs.

 

My ING Pro

Multiline          

All the tools you need to handle your daily banking business around the clock wherever you are and get on with your life.

  • Manage your payments, your bank cards, your documents, your security, your access rights  in a few clicks...
  • Get easy access to your banking details and account statements. 
  • … 

Practical information

Your bank is in your hand! Manage your finances 24/7 from wherever you want.

Do you need some help with My ING Pro?

Monday to Friday, 8:30 am - 5:30 pm

Do you need some help with Multiline ?

Monday to Friday, 8:30 am - 5:30 pm


My Team

Do you need help? The Contact Center team is here for you on workdays from 8 am to 6 pm.

You are looking for help with the administrative management of your company:

  • Managing your payment cards
  • Address changes
  • Setting up domiciliations
  • Updating legal information

Practical information

Extended opening hours:
Monday to Friday, 8 am - 6 pm 

How to join your Contact Center:


My Experts

Several teams of Business Bankers  organised in regions (South, Centre and North) are at your disposal to advise you about the financial management of your company.  

  • They are at your side to help you with your credits, investments, cash management,…
  • Based in our regional Business Centres, they can assist you by phone or by mail or they can meet you upon appointment in your office or at the ING branch of your choice.
  • You still have access to a large range of products and services with advantageous conditions

Practical information 

Our Business Bankers can be reached by mail or by telephone. In order to well prepare your meeting we ask you to make an appointment by contacting the team of the region you prefer:


You urgently need to go to a branch  in order to manage the daily affairs of your business?

Of course that is still possible! Four of our branches are available for you without appointment for your daily affairs (deposits/withdrawals/change…): 

Esch-sur-Alzette

Address

Hours

  • With/without appointment:
    From Monday to Friday, 09:00 am - 12:00 pm  & 01:30 pm - 05:00 pm
  • By appointment only:
    From Monday to Friday, 12:00 pm - 01:30 pm & 05:00 pm – 07:00 pm

Cash services

  • Cash in/out ATM
  • Cash money on order
  • Cash desk
  • Currency on order
  • Night safe 24/7

Ettelbruck

Address

Hours

  • With/without appointment:
    From Monday to Friday, 09:00 am - 12:00 pm  & 01:30 pm - 05:00 pm
  • By appointment only:
    From Monday to Friday, 12:00 pm - 01:30 pm & 05:00 pm – 07:00 pm

Cash services

  • Cash in/out ATM
  • Cash money on order
  • Cash desk
  • Currency on order

Grand-Rue

Address

Hours

  • With/without appointment:
    From Monday to Friday, 09:00 am  - 05:00 pm
  • By appointment only:
    From Monday to Friday, 09:00 pm - 07:00 pm

Cash services

  • Cash in/out ATM
  • Cash money on order
  • Night safe 24/7

Siège

Address

Hours

  • With/without appointment:
    From Monday to Friday, 09:00 am  - 05:00 pm
  • By appointment only:
    From Monday to Friday, 09:00 am - 07:00 pm

Cash services

  • Cash in/out ATM
  • Cash money on order
  • Cash desk
  • Currency on order
  • Night safe 24/7

 

Find more information about these changes on ing.lu/servicepro

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

If you have any questions, please contact us directly at +352 44 99 1

My ING, My Team, My Experts…ING always by your side to provide you the best banking experience. 

Kind regards,

Your ING Team