Lodge a complaint regarding accessibility on this website

You have the right to lodge a complaint concerning accessibility as provided for by the law of 8 March 2023.

In this context, you can send a complaint to the Complaints department of ING Luxembourg if you notice a lack of accessibility, by these channels:

• Mail: ING Luxembourg, Complaints, 26 Place de la Gare, L-2965 Luxembourg
• Email: complaints@ing.lu
• Secure messaging via l'app ‘My ING’, if you have an Internet contract
• Branch
• telephone: from Monday to Friday from 08.30 a.m. to 6 p.m.
   

In order to correctly identify your complaint and provide you with the best possible response, please provide us with the following information:

• Your identity 
• The product concerned
• The sales channel concerned - if web, please indicate the page concerned
• A description of your problem
   

Once the complaint has been received, ING has a maximum of 2 months to respond to your request:

• Specifying the actions that are/will be taken
• The period during which you will be informed of the action taken

This 2-month period may be extended in certain circumstances.
 

You can submit a second claim directly to ING's management if:

• The answer given remains unsatisfactory
• You have not received a reply within the above-mentioned time limit

In this case, you also have the option of lodging a complaint with the supervisory authority:

OSAPS - Office de la surveillance de l'accessibilité des produits et services