In order to offer you the instant payment service and simplify the management of your accounts via a single platform, we have decided to replace My ING Pro with MultiLine and/or My ING for all payments and transactions. The new solution offered to you, is the solution best suited to your needs.

Your My ING Pro will be replaced by MultiLine.

Your My ING Pro will be replaced by MultiLine and your access to My ING remains unchanged.

Your My ING Pro will be replaced by My ING.

You will have to use the MultiLine tool to make your payments but you will still be able to access My ING Pro to consult your documents (account statements, certificates, etc.) and communicate with your Private Banker via the secure messaging system.

You will have to use the MultiLine tool to make your payments but you will still be able to access My ING Pro to consult your document history (account statements, certificates, etc.). You can use your My ING to communicate with your Private Banker via the secure messaging system.

You will have to use My ING to make your payments and to communicate with your Private Banker, but you will still be able to access My ING Pro to consult your document history (account statements, certificates, etc.).

There are no additional charges.

• The instant payments service, enabling you to transfer an amount to your beneficiary's account in less than 10 seconds, will be available in 2025.
• Multi-bank, a consolidated view of all your accounts held with the various banks affiliated to MultiLine.
• Accessible 24/7, whether you're abroad, on a business trip or simply at home, you can access your data online in complete security.
• Enter payment orders and direct debits manually, manage beneficiaries, view statements and account information.
• Your sent transactions can be viewed for a period of 13 months and your statements for a period of 3 years.
• Download payment order files and statements, with the option of automating exchanges between your accounting software and MultiLine. Your account statements can be downloaded for a period of 2 years.
• Nominative management of users and their rights, advanced signature management (amount limits, combined signatures, etc.).

Yes, using MultiLine is free.

Yes, you need to install MultiLine to be able to use it 

More information on www.multiline.lu/en/downloads.

You connect to MultiLine using the same LuxTrust certificate as the one used for My ING Pro. 

No, you can access MultiLine only via a computer.

You can use it on Mac as well as Windows.

Yes, this is possible.

The frequency and format of account statements on MultiLine are different to those available on My ING Pro. However, you will continue to have access to your account statements for your current account on My ING Pro.

There are two ways of accessing the statements sent by your banks:

• Either by consulting them online (they remain available for a period of 6 months).
• Or by downloading them from the platform so that you can use them in your internal accounting software.

Yes, you still have nominative management of users and their rights and advanced signature management (amount limits, combined signatures, etc.).

My ING is our e-banking solution that offers you essential functionalities, such as checking movements, communicating with your Private Banker via secure messaging, secure national and international payments via LuxTrust, etc. In addition, with My ING you will be able to make instant payments from 2025.

You connect to My ING using the same LuxTrust certificate as the one used for My ING Pro. 

Yes, you can either :

• download the My ING application for your phone or tablet from the Apple Store or Google Play (store)
• go to https://my.ing.lu/ via your web browser.

Yes, you can access My ING by going to https://my.ing.lu/ via your web browser. This is possible on the main operating systems such as Windows and MacOS.

No, but you can still find them in your My ING Pro.

Yes.

No, you must download them from My ING Pro and then integrate them into My ING.

Yes, you need to sign a contract to access the MultiLine service. Our teams will contact you and send you the contract to sign. 

No, you can now use MultiLine for all your accounts. You can contact our teams to add any accounts that are missing from your MultiLine.

Yes, you need to sign a contract to access the My ING. Our teams will contact you and send you the contract to sign and help you set up your My ING. 

No, you can now use My ING for all your accounts. You can contact our teams to add any accounts that are missing from your My ING.

Yes, access to My ING Pro will be read-only after 1 October 2025. You will be able to consult your documents and use the secure messaging system to communicate with your Private Banker.

However, payments will now have to be made via MultiLine.

Yes, access to My ING Pro will be read-only after 1 October 2025. You will be able to consult your  document history.

However, payments will now have to be made via MultiLine.

Yes, access to My ING Pro will be read-only after 1 October 2025. You will be able to consult your  document history.

However, payments will now have to be made via My ING.

You do not have access to your securities portfolio via MultiLine but you can continue to consult it on My ING Pro.

You do not have access to your securities portfolio via MultiLine but you can consult it on My ING. If you do not find your portfolio on My ING, you can contact your Private Banker.

You can consult it on My ING. If you do not find your portfolio on My ING, you can contact your Private Banker.

No, you must download them from My ING Pro and then integrate them into MultiLine.