If you need help to find information or if you have an issue with My ING you can reach out to your Contact Center by sending them a message via My ING or by giving them a call. They will be happy to show you how you can easily manage almost all daily banking transactions online and how to proceed if what you need is not available via My ING.

Our services

Log in and do your transactions when and where you want.

  • My ING, the online banking solution for individuals
  • My ING Pro, the online banking solution for business

Frequently asked questions

For support on online banking, information on our products and our services or any other question, your Contact Center is available from Monday to Friday, 08.00 am to 06.00 pm.

Frequently asked questions

Contact us

Via a secured message

In order to give you the best possible service, we kindly request you to use the secured message system in your My ING environment. Thank you. 

By email

Send your request to our Contact Center:

By phone

Monday to Friday from 08.00 am to 06.00 pm

Call traffic

We would like to inform you that our Contact Center will be closed on:

01/01/2022 New Year's Day

15/04/2022 Good Friday

18/04/2022 Easter Monday

01/05/2022 Labour Day

09/05/2022 Europe Day

26/05/2022 Ascension Day

06/06/2022 Whit Monday

23/06/2022 National Day

15/08/2022 Assumption

01/11/2022 All Saints

24/12/2022 (from 12PM) Christmas Eve

25/12/2022 Christmas Day

26/12/2022 St Stephen's Day

31/12/2022 (from 4PM)


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