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Do you have questions about your new Visa Debit card? All the answers are here!
My Team | ING Luxembourg
If you need help to find information or if you have an issue with My ING you can reach out to your Contact Center by sending them a message via My ING or by giving them a call. They will be happy to show you how you can easily manage almost all daily banking transactions online and how to proceed if what you need is not available via My ING.
Your request
Do you have a question about 3D Secure? the New Visa Debit card? credit cards? IBAN/Swift?
Are you planning a trip and your card has been damaged, swallowed, lost or stolen?
If you can't find the answer to your question:
- call us on +352 44 99 1
Extended opening hours :
Monday to Friday, 08:30 to 18:00 - send us a secure message in My ING
- send us an email (longer response time)
Do you have a question about LuxTrust (certificate, image, mobile, scan, token)? your My ING app? mobile payments via Payconiq? video appointments?
Need help with My ING Pro?
- call us on +352 44 99 39 20
- send us an email: myingpro@ing.lu
If you can't find the answer to your question:
- Call us on +352 44 99 1
Extended opening hours :
Monday to Friday, 08.30 a.m. to 6.00 p.m. - Send us a secure message in My ING
- Send us an email (longer response time)
- See our frequently asked questions
- Call us on +352 44 99 1
Extended opening hours :
Monday to Friday, 08.30 a.m. to 6.00 p.m. - Send us a secure message in My ING
- Send us an email (longer response time)
We would like to inform you that our Contact Center will be closed on:
How can we help?
My ING - Your online banking solution
Log in and do your transactions when and where you want.
- My ING, the online banking solution for individuals
- My ING Pro, the online banking solution for business
My Team - Your Contact Center
For support on online banking, information on our products and our services or any other question, your Contact Center is available from Monday to Friday, 08.30 am to 06.00 pm.
My Experts - Your network of branches
Our advisors are at your disposal to help you.