Do you have questions about your new Visa Debit card? All the answers are here!

If you need help to find information or if you have an issue with My ING you can reach out to your Contact Center by sending them a message via My ING or by giving them a call. They will be happy to show you how you can easily manage almost all daily banking transactions online and how to proceed if what you need is not available via My ING.

Your request

Do you have a question about 3D Secure? the New Visa Debit card? credit cards? IBAN/Swift?

Are you planning a trip and your card has been damaged, swallowed, lost or stolen?

If you can't find the answer to your question:

Do you have a question about LuxTrust (certificate, image, mobile, scan, token)? your My ING app? mobile payments via Payconiq? video appointments?

Need help with My ING Pro?

If you can't find the answer to your question:


We would like to inform you that our Contact Center will be closed on:

01/01/2024 New Year's Day

29/03/2024 Good Friday

01/04/2024 Easter Monday

01/05/2024 Labour Day

09/05/2024 Europe Day

09/05/2024 Ascension Day

20/05/2024 Whit Monday

23/06/2024 National Day

15/08/2024 Assumption

01/11/2024 All Saints

25/12/2024 Christmas Day

26/12/2024 St Stephen's Day

The most common threats The most common scams and frauds
When we communicate with you Using My ING Pro Paying by cards Get protected

How can we help?

My ING - Your online banking solution

Log in and do your transactions when and where you want.

  • My ING, the online banking solution for individuals
  • My ING Pro, the online banking solution for business


My Team - Your Contact Center

For support on online banking, information on our products and our services or any other question, your Contact Center is available from Monday to Friday, 08.30 am to 06.00 pm.

Contact for the press

My Experts - Your network of branches

Our advisors are at your disposal to help you.

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