Death of accountholder

One of my parents has just passed away and had an account with ING Luxembourg. What should I do?

You should inform the Bank at the earliest opportunity so as to freeze the assets and thus protect the interests of the beneficiaries.

How should I contact the bank?

You can contact the Contact Center Directly.

How can the funds be released?

  • In order for the funds to be validly released in favour of the heirs, the Bank shall ask for the following documents to be submitted:
  • a death certificate;
  • a document stating the devolution of inheritance and designating the heirs;
  • in general, the status of heir is officially certified by providing an estate affidavit prepared by a notary. For German residents it is an Erbschein, issued by a court.

Depending on the country of residence of the deceased and the amount of the account assets, the Bank may have occasion to request the submission of supplementary documents that can validly replace an estate affidavit. These could be a certificate of devolution delivered by a registry – accepted in Belgium in certain cases – or a certificate of inheritance issued by a court, as practised in France in Alsace and the Moselle, and so on.

Based on the submission of these documents, the heirs shall be invited to an ING branch to sign an internal document allowing the Bank to release the funds.

How can we help?

My ING - Your online banking solution

Log in and do your transactions when and where you want.

  • My ING, the online banking solution for individuals
  • My ING Pro, the online banking solution for business


My Team - Your Contact Center

For support on online banking, information on our products and our services or any other question, your Contact Center is available from Monday to Friday, 08.30 am to 06.00 pm.

Contact for the press

My Experts - Your network of branches

Our advisors are at your disposal to help you.

We use cookies to enhance your experience. Basic cookies are essential for the proper working of this website. For example, they save your language preferences. They also help us gather anonymous information about the use of our site. More information in our Cookie Policy

I don't agree I agree