Block your card(s) immediately and definitively, either:
- Via the ‘My ING’ app, go to your Current Account (Visa Debit card) or your Visa Account (Visa credit card) via the list of accounts and then click on the ‘(un)block’ icon in the menu. Then choose ‘Block this card definitively’ and follow the instructions that appear. Your card will be blocked immediately.
- By telephone, inform ING Luxembourg on +352 44 99 1. Your card will then be blocked, preventing fraudulent use. The service is open 24 hours a day, 7 days a week;
Within 3 working days, you will receive your new PIN code. Then, a few days later, your new card will be sent to you by post. The first use of your card will be with your new PIN code (no contactless payment). Please note that the PIN code can be changed at any time via one of our ATMs (ING Luxembourg).
Report your lost or stolen card to the police within 24 hours;
Send the police report to your Relationship Officer either by secured message via My ING, or by visiting one of our walk-in branches, or by dropping it in the letterbox of your nearest ING branch.