Your login details are elements which protect the access to your various accounts and online services. Here are some useful tips in order to make them more secure.
- Choose a different password for each account
You are advised not to use the same password to secure access to several accounts, as if it becomes compromised, all of these accounts will be in immediate danger of being accessed. In particular, we recommend that you choose a specific dedicated password to access My ING.
- Choose a password which is hard to guess
A password should be sufficiently complicated to prevent anybody, including those close to you, from working it out. Typically, a password should contain a mixture of small and capital letters, figures and special characters, and should not be based on first names, birthdays or dictionary words.
- Change your passwords regularly
Passwords should be changed regularly and as soon as the slightest doubt arises as to their confidentiality.
- Keep an eye on your LuxTrust token
The Luxtrust token and the LuxTrust mobile app provide six-digit numbers which are valid for a limited period (One Time Password). This number, combined with your User ID and password, will strongly authenticate your identity. They also allow each of your transactions to be validated. You are therefore recommended to keep your Luxtrust Token and your smartphone in a safe place.
The smartcard and Luxtrust signing stick also provide a high level authentication and validation. Connect these elements to your computer in order to use them. As they could theoretically be the object of a sophisticated threat through malware installed on your computer, it is recommended to unplug them from the USB port when they are not in use.
For My ING Pro users, it is also recommended to configure a double authentication in order to validate transactions with different users.
- Never share your login information
Your My ING login information (User ID, password and OTP obtained via the Luxtrust Token or mobile app) are personal and confidential. They should never be revealed or shared. ING will never ask you for your My ING credentials by email or telephone.
- Do not save your login information in a web browser
Web browsers allow you to save certain items of data entered when filling in forms. You are recommended not to save your login information in this way.