Our cookie policy

• What are cookies? 

Cookies are small text files that are stored on your computer, tablet or smart phone by your browser when you visit a website. While some cookies are stored by the website you are visiting, others, called "third-party cookies", are stored by the website's partners (often advertising agencies). Why are they called cookies when they don't look anything like the popular baked goods? Apparently, it is a reference to "fortune cookies", the little Chinese biscuits with a proverb or note hidden inside.

• What is their purpose? 

Cookies enable websites to "recognise" your device, report that you are viewing a certain page and personalise the information it is showing you.

• These "trackers" can have different purposes:

- They analyse website visits and, if required, adapt to provide you with a better experience. Examples: Which browser are you using? Are you using a small or a large screen? Which language do you prefer? 

- They help you save time and enable you to connect to your mailbox or your social network accounts without having to re-enter your identification information every time. 

- They suggest "targeted" or personalised content, that is, content adapted to your interests and preferences. This can include advertising, press articles, search-engine suggestions, etc. Example: You visited an interior design site. When you go to another website a few minutes later, an advert pops up offering you a special deal on lamps or sofas.

Only one type of cookie may be saved when you visit our website: the Google Analytics cookie. It records website statistics (number of visits, duration and provenance, number of pages viewed, language preferences, etc.). The information is used to analyse similarities and differences in user behaviour and adapt the page content to their interests.

• Privacy

The cookies we use don't collect personal data (for example, your first and last name) or any other data of a private nature in general, with the exception of the IP address of your device. They do let us know certain parameters, e.g. that you're using the Chrome browser, that you usually connect from a PC and that you sometimes read our blog. 

In accordance with the amended law of 30 May 2005 regarding the protection of personal data in the field of telecommunications and electronic communications and the Regulation (EU) 2016/679 on the protection of natural person with regard to the processing of personal data and the free movement of such data, you are entitled to request a copy of the personal data ING Luxembourg has compiled about you, including those collected by cookies.  

Subject to legal and regulatory provisions, data of a personal nature that might be collected is not destined to be communicated to third parties other than those named by you. 

Be that as it may, you have a right of access, opposition, rectification, and deletion with regards to information concerning you in accordance with the legislation on the processing of personal data in effect in the Grand Duchy of Luxembourg. 

All personal data are processed in accordance with the applicable Privacy Statement available on the website of the Bank: www.ing.lu. 

You can send your request to ING Luxembourg’s Complaints department by mail, email or secured message via the “My ING” portal:

ING Luxembourg
Complaints
26, Place de la Gare
L-2965 Luxembourg
Email: complaints@ing.lu

For more information, visit the Legilux website: 

• Your cookie options

While most Internet browsers are configured to allow cookies automatically, accepting them isn't compulsory. You can choose to allow cookies to be saved on your device, then change your mind at any time by modifying your Internet browser parameters. You can also decide to accept cookies from only certain websites by adjusting your browser settings.

However, ING Luxembourg cannot guarantee access to all of its website services if you refuse to allow cookies. By continuing to browse our site, you agree to allow us to save cookies on your device.

Note: Refusing to store cookies on your device will not eliminate the advertising displayed next to the content you browse online. Refusal simply prevents the advertising from matching your personal interests based on your browsing history.

We also collect the IP addresses of Internet users who visit our site: the IP address (Internet Protocol) is the digital address of your computer when the latter is connected to the Internet. It is recorded when you access our website. It enables us to provide the authorities with information in the event of abuse. 

• Solution n°1: via your web browser. Most browsers accept cookies by default. However, you can block cookies or tell your browser to warn you when a website is trying to save a cookie on your device. You can modify parameters under the "Privacy" tab of your browser to change the way cookies are managed. Note that, in this case, some of the site's functionality may no longer work. The configuration for each browser is different. It is described in the help menu of your browser, which will tell you how to modify your cookie preferences. 

Note: If your device is used by more than one person or has several Internet browsers, it is possible that some of your cookie choices may not be applied consistently, either because you used a different browser or because a third party changed your browser parameters.

How to manage your browser’s cookie settings: With Firefox With Chrome With Opera With Internet Explorer

• Solution no.2: by cookie category

To manage the Google Analytics cookie: visit the Google page directly.