For your first login to My ING, you will needLuxTrust Mobile

What is LuxTrust Mobile? What do I have to do?

Simply said, Luxtrust mobile is the mobile version of your LuxTrust token.  You digitalise your token on your smart phone.
With this mobile version you can do everything you can do with your physical token.

How to install LuxTrust Mobile?

1.      Prepare your Token or your LuxTrust codes (User ID and Password)

2.      Download the app

3.      Follow the instructions in the app

  1. Click start activation
  2. Enter your LuxTrust credentials on the following screens: User ID, Password and an OTP generated by your token (like when you need to validate an external transfer on My ING)
  3. Create a passcode for the app (6 to 16 letters and/or numbers. No special characters, like ! or*)
  4. Give a name to the device (you can install LuxTrust Mobile on a second phone if you want)
  5. You will receive an SMS with a verification link. Click the link
  6. You are ready to use LuxTrust Mobile! 

How do I log in to My ING with LuxTrust Mobile?

Via the mobile app ?

You must use LuxTrust secure technology to log into the My ING app. To do this, you will need to use the following:

- Your User ID

- Your personnal password

- A single-use code displayed on your LuxTrust connection method.

You will then be asked to activate your 4-digit Mobile PIN.

Subsequent logins:

Using your mobile PIN, you can log on easily and completely safely.

Via your web browser ?

Download and install the LuxTrust app on your phone free of charge.

In the days following your order for a LuxTrust certificate, you will receive by telephone a text message with your LuxTrust User ID as well as a password for your first login.

When you receive the text message,

1) Have your phone with the LuxTrust Mobile app and the text message ready, and log into the LuxTrust website.

2) Follow the procedure to activate your certificate.

3) Complete the association of your LuxTrust app from My ING, your phone or PC.

4) Log in to your Online Banking.

Note: make sure you activate your LuxTrust certificate within 60 days of the order, as after this it will automatically become unusable.


Problem with LuxTrust ?

Contact them by email helpdesk@luxtrust.lu or by telephone on +352 24 550 550

5 security rules for digital communications with ING

1. We will never ask you for your access codes by SMS, email or other 2. Always connect via 'www.ing.lu' 3. Be wary of any email attachments 4. Keep your software up to date 5. Contact us in case of doubt

How can we help?

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