The central role of this component required a complete and complex restart of several systems and applications, a procedure that took several hours. In order to ensure operability of the systems impacted, thorough testing was performed late in the evening and all channels were available again on Tuesday 14 September 2021 at 00:04.
Neither the integrity of data nor the security of the systems were compromised during the incident. While some transactions may have been delayed, all scheduled operations were executed on 14 September before 09:00.
As the situation is now resolved, ING’s teams are working to ensure that this type of incident does not occur again.
ING apologises to its clients and business partners for any inconvenience this situation may have caused them.