Culture & Values 

ING's operations touch many lives: customers, employees, shareholders, suppliers and society at large. Each individual within these groups can, and should expect, us to act with integrity.

We will not ignore, tolerate or excuse behaviour that breaches our values. To do so would break the trust of society and the trust of the thousands of great colleagues who do the right thing to take this company forward every day.

Our way of working

Our ING values are part of the Orange Code – our manifesto that describes our way of working. With integrity above all, the Orange Code is made up of two parts:

ING Values - the non-negotiable promises we make to the world.
The principles we stick to, no matter what.

We are honest. 

We are prudent. 

We are responsible. 

ING Behaviours - our way of being that makes us different from the rest. The commitments we make to each other and the standards by which we measure performance.

Take it on and make it happen.

Help others to be successful.

Always a step ahead. 

The Orange Code was developed in 2014, and it is shared across ING.

How can we help?

My ING - Your online banking solution

Log in and do your transactions when and where you want.

  • My ING, the online banking solution for individuals
  • My ING Pro, the online banking solution for business


My Team - Your Contact Center

For support on online banking, information on our products and our services or any other question, your Contact Center is available from Monday to Friday, 08.30 am to 06.00 pm.

Contact for the press

My Experts - Your network of branches

Our advisors are at your disposal to help you.

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