ING News

Luxembourg, 24/10/2018

ING BEST-IN-CLASS DIGITAL INNOVATOR

At ING, we strive to innovate the pursuit of a differentiating and better customer experience by putting our clients at the heart of our strategy. So it is with pride we announce being awarded for our Most Innovative Digital Offering at Private Banker International’s 28th Global Wealth Awards in Singapore, this Friday 12 October. The PBI Wealth Awards aim to recognise the best-in-class institutions in wealth management.

What makes ING’s Private Banking customer service unique is the combination of a highly personalised service and advanced digital delivery. Tailor-made investment portfolios are designed to specifically suit our clients and investment recommendations appear directly on your smartphone. With our My ING Private Banking app, investing becomes child’s play, and so does paying, thanks to our innovative phone-number or fingerprint payment methods.

The event also happily coincides with our latest release of our My ING app mortgage management feature, the first of its kind in Luxembourg, which allows you to request online disbursement of funds. Because our mission is to empower people to stay ahead in life and in business, we made it possible to manage your mortgage anywhere, at any time, from the tip of your fingers.

About PBI Global Wealth Summit

Private Banker International (PBI) is an editorially independent briefing service aimed at banks, financial services companies, related intermediaries, and technology vendors in the private banking and wealth management sector. PBI delivers timely news and insight to C-level executives and financial services professionals.

The PBI Wealth Summit and Awards is the defining annual private banking conference, charting key industry trends and providing wide insights over the future direction of the wealth industry. Now in its 28th year, it is the longest-running global private banking conference, and is attended by senior executives from financial institutions, asset managers, private banks, family offices and other industry participants from around the world.

ING profile

Operating in the Grand Duchy of Luxembourg since 1960, ING is a universal and accessible bank with well-developed and user-friendly digital channels, appreciated by our retail, private and wholesale banking customer base, as well as a more personal contact through our network of branches. With over 100,000 customers, ING is one of Luxembourg’s top 5 banks and one of the country’s top 10 brands (source: 2018 KPMG Luxembourg Customer Experience Excellence Report). 

Our aim is to empower people to stay a step ahead in life and in business. We believe the role of a financial institution is to support and promote economic, social and environmental progress at the same time as it generates healthy returns for shareholders. 

Always at the cutting edge as regards digitisation, we were the first high-street bank to launch an online account in Luxembourg. With over 800 employees in the Grand Duchy (700 of whom are at our head office: ING Lux House) and thanks to the combination of our local presence and the strength of a robust multinational like ING, we offer our personal and business customers a wide range of solutions through the channel of their choice. 

We actively contribute to the growth of the local economy, as demonstrated by the significant rise (+16%) in lending volumes during 2017. Our mortgage portfolio continued growing in 2017 (+15%), breaking the EUR 2 billion barrier for the first time. On both sides of our balance sheet, we posted double-digit growth (+18%) in 2017, reaching EUR 18.5 billion.

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