ING’s purpose is empowering people to stay a step ahead in life and in business. This purpose guides us in everything we do.
With over 900 employees in the Grand Duchy and thanks to the combination of our local presence and the strength of a robust multinational like ING, we offer our personal and business customers a wide range of solutions through the channel of their choice.
ING is a global bank with a strong European base. 53,000 employees serve around 38.4 million customers, corporate clients and financial institutions in over 40 countries. Operating in the Grand Duchy of Luxembourg since 1960 as a universal and accessible bank, our products include savings, payments, investments, loans and mortgages for retail and private banking customers, whom we serve online and through our network of branches. For our Wholesale Banking clients, we provide specialised lending, payment & cash management and fund services.
Customer experience is what differentiates us and we’re continuously innovating to improve it. We have a “mobile first” approach with 4 out of 5 of our clients (83%) adopting our digital solutions because we make good on our promise to offer a differentiating, innovating and secure customer experience. With over 120,000 customers, ING is one of Luxembourg’s top 3 banks (source: 2019 KPMG Luxembourg Customer Experience Excellence Report).