FAQ - Online banking

My ING Pro

Switch to LuxTrust Mobile before January 1st, 2025.
From this date, your LuxTrust Token will no longer allow connection into My ING and no longer allow certain features that require re-authentication. Use LuxTrust Mobile app or another LuxTrust product like the Scan or SmartCard to continue to use My INg Pro from that date. We appreciate your understanding and cooperation during this transition. We are confident that LuxTrust Mobile will enhance your online banking experience.

Triple'A Plus

Multiline

Protection against errors 

Miscellaneous 

LuxTrust Products

Switch to LuxTrust Mobile before January 1st, 2025.
From this date, your LuxTrust Token will no longer allow connection into My ING and no longer allow certain features that require re-authentication. We appreciate your understanding and cooperation during this transition. We are confident that LuxTrust Mobile will enhance your online banking experience.

Beware of phishing attempts : LuxTrust will never ask you to share your credentials by clicking on a link. In any case of doubt, do not share your LuxTrust credentials and contact us.

LuxTrust: Certificate, User ID and password                    

LuxTrust Mobile app

LuxTrust secret image

In case of doubt, don't communicate your LuxTrust IDs and contact us.

LuxTrust Scan

1. We will never ask you for your access codes by SMS, email or other 2. Always connect via 'www.ing.lu' 3. Be wary of any email attachments 4. Keep your software up to date 5. Contact us in case of doubt

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