To do this, you have three options:
1) Identification in a branch:
New users may make an appointment in one of our branches, bringing along a valid ID document.
One of our employees will identify them according to the procedure set out by LuxTrust and will provide them with a Token and an ING identifier.
2) Identification via video:
In the event that the user cannot go to a branch, they can be identified via video. Ensure that the user has a valid and recognised ID document for the video identification, as described on luxtrust.lu.
To do so, contact your Relationship Manager and provide them with the following information: the ID document that will be used for the video identification, the language requested for the video identification and the smartphone number on which the identifying agent will call.
The identification will be initiated by ING but carried out by the LuxTrust service provider according to the rules in effect.
Remember that you will have to download the LuxTrust application on the smartphone before receiving the call.
Once the user's identity has been validated, you will receive a Token and an ING Identifier by post.
3) Identification via a certified copy of an ID document:
In the event that the user cannot go to a branch or be identified via video, they can receive a LuxTrust certificate on a Token by sending us a certified copy of the user’s ID document.
Please, note that in this case the LuxTrust certificate sent to you will only enable you to access My ING Pro. Access to other state or bank applications requiring a LuxTrust certificate will only be possible if the user has been identified at a branch or via video.