European direct debit

• Currency: euro 
• Obligatory use of an account number and bank code respectively in the IBAN and BIC formats, to identify the debtor and their bank
• Location of account holder: SEPA 
• Location of creditor firm: SEPA

• You will be able to pay all your bills to companies in SEPA via direct debits from your ING Luxembourg account. 
• You will also benefit from unconditional reimbursement for an 8 weeks period after a sum you dispute is debited. 
• You will be able to contest an unauthorised transaction for up to 13 months after it is debited (invalid, non-existent or cancelled mandates). 

You are a Belgian, French or German cross-border worker employed in Luxembourg. 

You (the debtor) pay the bills to your Luxembourg telecom operator (the creditor) by direct debit from your ING Luxembourg account. You also have a bank account in your country of residence, using this to pay – for example – the bills to your energy supplier.

Thanks to the European direct debit, you will also be able to pay bills to your energy supplier from your ING Luxembourg account. As a result, you will only need one single account to manage your direct debits in SEPA.