Forgot your LuxTrust password?

Log in to

Click "MyLuxTrust"

Click "Recover password"

Follow the on-screen instructions

Or call : (+352) 24 550 550

Get one free at your branch

You do not have a LuxTrust token yet

You will be able to get a token free of charge directly in one of our branches

Once you have ordered your token, you will receive a text message containing your user ID and an OTP (one-time password)

When you have received your LuxTrust token, you can activate it on by using your user ID and your password

Follow the instructions on your screen

More information

Help on My ING

The Contact Center helps you with your technical questions concerning My ING


The frequently asked questions about online banking

Banking security

We would like to draw your attention to the ways in which we will contact you, in order to help you identify e-mails or calls from potentially dubious sources

How can we help?

My ING - Your online banking solution

Log in and do your transactions when and where you want.

  • My ING, the online banking solution for individuals
  • My ING Pro, the online banking solution for business


My Team - Your Contact Center

For support on online banking, information on our products and our services or any other question, your Contact Center is available from Monday to Friday, 08.00 am to 06.00 pm.

Contact for the press

My Experts - Your network of branches

A network of branches at your disposal.

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