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Compare and use the services of our credit cards Find here all the information relating to the assistance and insurance services of our Visa cards.

In the event of loss or theft: Block your Visa card

  • Block your card or cards immediately, either:

- Via the MY ING app, go to the Visa account from the list of accounts, then click on the "block" icon in the menu. Then, follow the instructions displayed.

- By telephone, notify ING Luxembourg on +352 49 49 94. Your card will then be blocked, preventing it from being used fraudulently. The service is open 24/7.

  • Report that your card has been lost or stolen at the police station within 24 hours.
  • Send the police report to your relationship manager by fax, letter or by dropping by at the branch.

Your card no longer works? Order a new one

Don’t worry if your card is damaged or no longer goes through. You can easily replace it and order a new one through My ING. Just go to your Visa account, select the active card and choose the “block card” option. You can then select the reason for blocking, in this case “damaged card”.

Your new card(s) will be sent to you by post within 5 to 7 working days. Your old card will automatically be blocked on first use of your new one. The PIN will remain unchanged.

Forgotten PIN code ?

Oops... but it happens to everyone. Don’t worry, call us and we’ll help you. If you have forgotten your PIN, or your card is blocked or not returned, please contact our Contact Center from Monday to Friday, from 8:00 am to 6:00 pm, by phone on +352 44 99 1 or by email to contactcenter@ing.lu

Useful contacts:

My Visa card: ING Luxembourg +352 49 49 94

5 security rules for digital communications with ING

1. We will never ask you for your access codes by SMS, email or other 2. Always connect via 'www.ing.lu' 3. Be wary of any email attachments 4. Keep your software up to date 5. Contact us in case of doubt

How can we help?

My ING - Your online banking solution

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  • My ING, the online banking solution for individuals
  • My ING Pro, the online banking solution for business


My Team - Your Contact Center

For support on online banking, information on our products and our services or any other question, your Contact Center is available from Monday to Friday, 08.30 am to 06.00 pm.

Contact for the press

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