If you need help to find information or if you have an issue with My ING you can reach out to your Contact Center by sending them a message via My ING or by giving them a call. They will be happy to show you how you can easily manage almost all daily banking transactions online and how to proceed if what you need is not available via My ING.

Our services

Log in and do your transactions when and where you want.

  • My ING, the online banking solution for individuals
  • My ING Pro, the online banking solution for business

Frequently asked questions

For support on online banking, information on our products and our services or any other question, your Contact Center is available from Monday to Friday, 08.30 am to 06.00 pm.

Frequently asked questions

Contact us

Via a secured message

In order to give you the best possible service, we kindly request you to use the secured message system in your My ING environment. Thank you. 

By email

Send your request to our Contact Center:

By phone

Monday to Friday from 08.00 am to 06.00 pm

Call traffic

We would like to inform you that our Contact Center will be closed on:

01/01/2023 New Year's Day

07/04/2023 Good Friday

10/04/2023 Easter Monday

01/05/2023 Labour Day

09/05/2023 Europe Day

18/05/2023 Ascension Day

29/05/2023 Whit Monday

23/06/2023 National Day

15/08/2023 Assumption

01/11/2023 All Saints

25/12/2023 Christmas Day

26/12/2023 St Stephen's Day

30/12/2023 (from 4PM)

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