If you need help to find information or if you have an issue with My ING you can reach out to your Contact Center by sending them a message via My ING or by giving them a call. They will be happy to show you how you can easily manage almost all daily banking transactions online and how to proceed if what you need is not available via My ING.

Coronavirus : For your private or professional needs, we are at your side

Our services

Log in and do your transactions when and where you want.

  • My ING, the online banking solution for individuals
  • My ING Pro, the online banking solution for business

Frequently asked questions

For support on online banking, information on our products and our services or any other question, your Contact Center is available from Monday to Friday, 08.00 am to 06.00 pm.

Frequently asked questions

Contact us

Via a secured message

In order to give you the best possible service, we kindly request you to use the secured message system in your My ING environment. Thank you. 

By email

Send your request to our Contact Center:

By phone

Monday to Friday from 08.00 am to 06.00 pm

Call traffic

We would like to inform you that our Contact Center will be closed on:

01/01/2021 New Year's Day

02/04/2021 Good Friday

05/04/2021 Easter Monday

01/05/2021 Labour Day

09/05/2021 Europe Day

13/05/2021 Ascension Day

24/05/2021 Whit Monday

23/06/2021 National Day

15/08/2021 Assumption

01/11/2021 All Saints

24/12/2021 (from 12PM) Christmas Eve

25/12/2021 Christmas Day

26/12/2021 St Stephen's Day

31/12/2021 (from 4PM)


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