Download and install the LuxTrust app on your phone, free of charge
In the days following your request for a LuxTrust certificate, you will receive on your telephone a text message containing your LuxTrust User ID as well as a password for your first login.
As soon as you receive that text message,
- Have your phone with the LuxTrust mobile app installed at disposal and your text message ready and go to the LuxTrust website: https://www.luxtrust.com/en/individuals/activate,
- Follow the procedure to activate your certificate,
- Complete the association of your Token with My ING on the ing.lu website or the ING Luxembourg mobile application,
- Log in to your Online Banking.
Note: make sure you activate your LuxTrust certificate within 60 days of the order, after which it will automatically become unusable.