ING is here for you.  We are adapting our services to your needs!

Many things changed over the last couple of years, including the way people handle their finances. This is why as from 01 June 2021 we will make some changes in how we serve you. With these adaptations we will support you better so you can do more of the things that move you.

Below you will find an overview of the ways you can manage your finances with us, depending on your needs.

My ING

All the tools you need to handle your daily banking business around the clock wherever you are and get on with your life.

  • Manage & follow your expenses
  • Get the documentation (Tax certificates, statements, debit advice)
  • Order & manage your debit & credit card
  • Manage, follow and analyse your investments 
  • Simulate your loan projects
    (simulate, request  credit, download docs, pay invoices, partial disbursement)
  • Manage your personal data, your security,…
  • Book appointment online

Practical information

Available anytime, anywhere, via the web or via the mobile app.


My Team

Do you need help? The Contact Center team is here for you on workdays from 8:00 am to 6:00 pm.

  • Help with digital matters (helpdesk)
  • Support if what you need is not available via my ING.
  • Support you in case of emergency

Practical information

Extended opening hours:
Monday to Friday, 8:00 am - 6:00 pm 

How to join your Contact Center:


My Experts

You need expert advice? Just make an appointment in a branch with one of our experts from 9:00 am to 7:00 pm.

  • Open an account
  • Manage your investments and wealth
  • Talk about your real estate project

Practical information

Opening hours on appointment only:
Monday to Friday, 9:00 am - 7:00 pm 

How to make an appointment:


& more on www.ing.lu                                     

Do you need general information on our product and services ? Do you want to simulate a personal loan or home loan ? Just visit our website.             

 

You urgently need to go to a branch? That is still possible!

Four of our branches are available for you without appointment during the day

Esch-sur-Alzette

Address
Hours
  • With/without appointment:
    From Monday to Friday, 09:00 am - 12:00 pm  & 01:30 pm - 05:00 pm
  • By appointment only:
    From Monday to Friday, 12:00 pm - 01:30 pm & 05:00 pm – 07:00 pm
Cash services
  • Cash in/out ATM
  • Cash money on order
  • Cash desk
  • Currency on order
  • Night safe 24/7

Ettelbruck

Address
Hours
  • With/without appointment:
    From Monday to Friday, 09:00 am - 12:00 pm  & 01:30 pm - 05:00 pm
  • By appointment only:
    From Monday to Friday, 12:00 pm - 01:30 pm & 05:00 pm – 07:00 pm
Cash services
  • Cash in/out ATM
  • Cash money on order
  • Cash desk
  • Currency on order

Grand-Rue

Address
Hours
  • With/without appointment:
    From Monday to Friday, 09:00 am  - 05:00 pm
  • By appointment only:
    From Monday to Friday, 05:00 pm - 07:00 pm
Cash services
  • Cash in/out ATM
  • Cash money on order
  • Night safe 24/7

Siège

Address
Hours
  • With/without appointment:
    From Monday to Friday, 09:00 am  - 05:00 pm
  • By appointment only:
    From Monday to Friday, 05:00 pm - 07:00 pm
Cash services
  • Cash in/out ATM
  • Cash money on order
  • Cash desk
  • Currency on order
  • Night safe 24/7

My ING, My Team, My Experts…ING always by your side to offer your the best experience!

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