Your identifiers are personal and confidential and must not be divulged, including during your e-mail or telephone conversations with your bank or LuxTrust customer service. Neither LuxTrust, ING nor any other bank will ever ask you for information related to your LuxTrust product or any other confidential information by e-mail, SMS or telephone.
Don't rush and take time to think, especially when you are asked to take immediate action such as renewing your certificate. Start by checking the status of your certificate (activated, suspended or revoked) by visiting the "Test my certificate" page on the LuxTrust website. If the test does not indicate anything abnormal, you have probably been the victim of a scam attempt.
Ignore and report immediately to your bank or to LuxTrust customer service any solicitation from a person requesting your identifiers for various reasons such as resolving a technical problem or any other urgent problem related to your LuxTrust account. Only enter your identifiers on the official authentication page or the official application of your bank. Never send them by telephone or e-mail, even to your bank.
As a reminder, in the event of a suspicious telephone call, the LuxTrust customer service contact details are as follows: +352 24 550 550 or email@example.com. If you are a LuxTrust customer, please contact our Contact Centre on +352 44 99 1 or firstname.lastname@example.org.