Discover this feature in your My ING app!

Good fences make good neighbors... Yet who has never postponed a transfer or spent weeks chasing a distracted friend? With the Payconiq function of the My ING app, refunding or getting a refund, even remotely, has never been easier.

Find out how!

Why use Payconiq?

Fast No need to encode a new beneficiary. With Payconiq, you pay directly your phone contacts, even if you don't know their account number.
Practical Communicate your bank details? No longer necessary. Simply send a payment request by message (Email, social media, WhatsApp,... depending on your choice). Your contact will only have to click on the link to refund you.
Contactless You pay contactless in partner stores, even above 50€. Simply scan the QR code displayed at checkout and confirm the transaction on your smartphone.

How do I use the Payconiq feature?

  1. If you haven't already, download the My ING app. You will need the LuxTrust Mobile app to access it. It's quick and easy !

  2. In the My ING app, go to the 'Payment' tab and select the 'Payconiq' option.

  3. You will find all the features:

    1. 'Scan a QR code' (pay a bill, pay in a store or on a phone of a contact who also has Payconiq)

    2. 'Request a payment' (by displaying a QR Code yourself or sahring the demand via the share feature of your phone)

    3. 'Pay phone contact' (by selecting the recipient in your phone contact list)


The Payconiq app is integrated directly into My ING. You can find Payconiq by clicking on "Payments" in the menu at the bottom of your screen. 

Click on "Payments", then "Payconiq" to find all the features:

  • Scan a QR code
  • Request a payment
  • Pay phone contact

Yes! Just select "pay a contact" and then select the "enter a number" button.

The payment limit via Payconiq is €2,500 per day.

If you hold a Visa credit card issued by ING Luxembourg, you will benefit from the same insurance coverage as your Visa card each time you use ING Payconiq. 

You can contact our colleagues at the Helpdesk via the email address or by phone on +352 44 99 1.

We use cookies to enhance your experience. Basic cookies are essential for the proper working of this website. For example, they save your language preferences. They also help us gather anonymous information about the use of our site. More information in our Cookie Policy

I don't agree I agree