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Required configuration
To make the best use of My ING, minimum technical specifications must be met.
Hardware requirements
- Internet connection
- 64 MB of RAM
- A screen of at least 800 x 600 pixels in true colours
Browser
The www.ing.lu transactional site operates with all the most commonly used browsers:
- Mozilla
- Safari
- Chrome
For all versions that are currently supported by the publisher.
Reminder: The connection between you and ING Luxembourg is secure. Since the Token solution uses standard SSL (Secure Socket Layer) technology with a 128-bit encryption key, the browser must be capable of displaying the encrypted pages in SSL 3.
ING Luxembourg S.A. uses trade names to designate some services linked to a payment account and invites consumers to refer to the glossary provided in the General Terms and Conditions of the Bank and in the Pricing Extract in order to identify the corresponding terms on the standardised list of services.
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LuxTrust: digital trust on a national scale
You've probably heard of LuxTrust. Like almost the entire population in Luxembourg and the majority of cross-border commuters, you may already be using it for your online banking or administrative procedures. But do you really know all its features for individuals? A short reminder in the following lines.
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LuxTrust: beware of telephone scams!
We must remain vigilant and cautious! A new form of scam is currently causing havoc in Luxembourg, and has already been the subject of several complaints to the Grand Ducal police. Individuals posing as LuxTrust employees are attempting to commit phishing attacks by telephone.
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Five reasons to favour mobile banking over online banking
Mobile phones are increasingly present in our lives. Free, easy to use and available anytime and anywhere, mobile banking offers a lot of benefits. The following five points explain why switching to mobile banking is a good choice for saving time... and money.
How can we help?
My ING - Your online banking solution
Log in and do your transactions when and where you want.
- My ING, the online banking solution for individuals
- My ING Pro, the online banking solution for business
My Team - Your Contact Center
For support on online banking, information on our products and our services or any other question, your Contact Center is available from Monday to Friday, 08.30 am to 06.00 pm.
My Experts - Your network of branches
Our advisors are at your disposal to help you.