To make the best use of My ING, minimum technical specifications must be met.

Hardware requirements

  • Internet connection
  • 64 MB of RAM
  • A screen of at least 800 x 600 pixels in true colours


The transactional site operates with all the most commonly used browsers:

  • Mozilla 
  • Safari 
  • Chrome 

For all versions that are currently supported by the publisher.

Reminder: The connection between you and ING Luxembourg is secure. Since the Token solution uses standard SSL (Secure Socket Layer) technology with a 128-bit encryption key, the browser must be capable of displaying the encrypted pages in SSL 3. 
ING Luxembourg S.A. uses trade names to designate some services linked to a payment account and invites consumers to refer to the glossary provided in the General Terms and Conditions of the Bank and in the Pricing Extract in order to identify the corresponding terms on the standardised list of services.

How can we help?

My ING - Your online banking solution

Log in and do your transactions when and where you want.

  • My ING, the online banking solution for individuals
  • My ING Pro, the online banking solution for business


My Team - Your Contact Center

For support on online banking, information on our products and our services or any other question, your Contact Center is available from Monday to Friday, 08.30 am to 06.00 pm.

Contact for the press

My Experts - Your network of branches

Our advisors are at your disposal to help you.

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