My Experts

Our network of branches is at your disposal.

Our services

Log in and do your transactions when and where you want.

  • My ING, the online banking solution for individuals
  • My ING Pro, the online banking solution for business

Frequently asked questions

For support on online banking, information on our products and our services or any other question, your Contact Center is available from Monday to Friday, 08.00 am to 06.00 pm.

Frequently asked questions

Belval

Address

Cette agence est indisponible jusqu'à nouvel ordre.

Vous devez absolument vous rendre dans une agence ?
> Notre agence à Esch-sur-Alzette est à votre disposition


Services cash

Distributeur cash in/out

Monnaie sur commande

Cloche d'Or

Address
Hours
  • By appointment only:
    From Monday to Friday,  09:00 am - 07:00 pm
Cash services
  • Cash in/out ATM

Diekirch

Address
Hours
  • By appointment only:
    From Monday to Friday,  09:00 am - 07:00 pm
Cash services
  • Cash in/out ATM

Differdange

Address
Hours
  • By appointment only:
    From Monday to Friday,  09:00 am - 07:00 pm
Cash services
  • Cash in/out ATM

Dudelange

Address
Hours
  • By appointment only:
    From Monday to Friday,  09:00 am - 07:00 pm
Cash services
  • Cash in/out ATM

Echternach

Address
Hours
  • By appointment only:
    From Monday to Friday,  09:00 am - 07:00 pm
Cash services
  • Cash in/out ATM

Esch-sur-Alzette

Address
Hours
  • With/without appointment:
    From Monday to Friday, 09:00 am - 12:00 pm & 01:30 pm - 05:00 pm
  • By appointment only:
    From Monday to Friday, 12:00 pm - 01:30 pm & 05:00 pm- 07:00 pm 
Cash services
  • Cash in/out ATM
  • Cash money on order
  • Cash desk
  • Currency on order
  • Night safe 24/7

Ettelbruck

Address
Hours
  • With/without appointment:
    From Monday to Friday, 09:00 am - 12:00 pm & 01:30 pm - 05:00 pm
  • By appointment only:
    From Monday to Friday, 12:00 pm - 01:30 pm & 05:00 pm - 07:00 pm
Cash services
  • Cash in/out ATM
  • Cash money on order
  • Cash desk
  • Currency on order

Grand-Rue

Address
Hours
  • With/without appointment:
    From Monday to Friday, 09:00 am - 05:00 pm 
  • By appointment only:
    From Monday to Friday, 05:00 pm - 07:00 pm
Cash services
  • Cash in/out ATM
  • Night safe 24/7

Kirchberg

Address
Hours
  • By appointment only:
    From Monday to Friday,  09:00 am - 07:00 pm
Cash services
  • Cash in/out ATM

Mersch

We are currently very busy repairing the damage caused by the floods. Therefore, your branch will be closed until further notice. Our apologies for this.

You can make an appointment at one of our other branches via ing.lu/branches, My ING or contactcenter@ing.lu.

Your ING Team.

Address
Hours
  • By appointment only:
    From Monday to Friday,  09:00 am - 07:00 pm
Cash services
  • Cash in/out ATM

Rodange

Address
Hours
  • By appointment only:
    From Monday to Friday,  09:00 am - 07:00 pm
Cash services
  • Cash in/out ATM

Siège

Address
Hours
  • With/without appointment:
    From Monday to Friday, 09:00 am - 05:00 pm
  • By appointment only:
    From Monday to Friday, 05:00 pm - 07:00 pm
Cash services
  • Cash in/out ATM
  • Cash money on order
  • Cash desk
  • Currency on order
  • Night safe 24/7

Strassen

Address
Hours
  • By appointment only:
    From Monday to Friday,  09:00 am - 07:00 pm
Cash services
  • Cash in/out ATM
  • Night safe 24/7

Weiswampach

Address
Hours
  • By appointment only:
    From Monday to Friday,  09:00 am - 07:00 pm
Cash services
  • Cash in/out ATM

Wiltz

Address
Hours
  • By appointment only:
    From Monday to Friday,  09:00 am - 07:00 pm
Cash services
  • Cash in/out ATM

Cash 4 You

Do you need a larger amount of cash quickly?

With “Cash 4 You”, you can withdraw and deposit money at an ATM after stopping by the front desk.

You can even request custom denominations for withdrawals following your preferences – with or without a bank card.

Available only at Siège, Grand-Rue, Esch and Ettelbruck branches

Just follow these three steps:

  1. Go to the front desk of your branch.
  2. Prepare your withdrawal or deposit with one of our relationship managers.
  3. Go to the ATM and complete the transaction.

How can we help you?

Call us from Monday to Friday

Send us an email

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