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In case of a problem or emergency
Your identifiers and means of authentication
Password forgotten or access suspended
Please join our Contact Center:
Password compromised
During ING working hours
Please join our Contact Center as soon as possible:
Ouside of ING working hours
You can suspend your own access to My ING by deliberately attempting to connect many times successively using an incorrect password.
LuxTrust - token - smartcard - signing stick - lost or stolen
During ING working hours
Please join our Contact Center as soon as possible:
Ouside of ING working hours
Contact immediately the LuxTrust Customer Service Desk at +(352) 24 550 550 and ask your certificate to be suspended.
You can also temporarily suspend your certificate in your MyLuxTrust area. For this, you will need your initial codes received when you first ordered the device.
Your cards
Lost or stolen card
Please visit this page.
Forgotten PIN code, blocked or not returned card
Please join our Contact Center:
Visa card: Fraud or complaint
Fraud is the acquisition and use, by an unknown person, of card data or of the card itself (following theft or loss), without your consent and without your knowledge.
For more information, please visit this page.
Suspicious ING cash machine (ATM)
Please join the Contact Visa service or the police outside office hours:
Europ Assistance
In case of emergency please call Europ Assistance 24/7 before taking any other action:
Your devices
Help for My ING
You can find the most fequently asked questions on this page.
Our Contact Center are there to guide you, answer your questions, dispel any doubt about My ING.
Your security - Phishing, Smishing and Vishing
Suspicious email or SMS
Please forward the email or SMS to the following address:
Suspicious phone call
Please join our Contact Center:
For any security issue involving My ING
Terminate your session and join our Contact Center as soon as possible:
Death of an accountholder
Death of an accountholder
You should inform the Bank at the earliest opportunity so as to freeze the assets and thus protect the interests of the beneficiaries.
For more information, please visit this page.
Complaint
Submit a complaint
Complaints may be submitted to ING Luxembourg's Complaints department by post, email or secured message via My ING:
ING Luxembourg S.A.
26 Place de la Gare
L-2965 Luxembourg
For more information, please visit this page.