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Banking safely
Our tips for all situations
When visiting our websites
The official ING website in Luxembourg is https://www.ing.lu.
Please always check that the address in your browser starts with this domain when you wish to visit our official site.
On the other hand, the official ING Group website is https://www.ing.com/ .
Important note: The website https://bank.ing which uses the domain extension '.ing' also belongs to ING Group. However, not all websites with the '.ing' extension are associated with us, so please be vigilant ...
When using My ING
Our computers, smartphones and tablets are targets for cybercriminals. Here is some advice which aims to reduce your exposure to their attacks on My ING.
When we communicate with you
We would like to draw your attention to the ways in which we will contact you, in order to help you identify e-mails, SMS messages or calls from potentially dubious sources.
When paying by cards
You are advised to take certain precautions when using your credit and debit cards. Here is some advice which aims to reduce your exposure to attacks.
Protect your devices
Our computers, smartphones and tablets are targets for cybercriminals. Here is some advice which aims to reduce your exposure to their attacks.
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Simplify your life with the LuxTrust Mobile application!
Since 2021, most banks and public administrations in Luxembourg will only use one authentication device for all their online services: the LuxTrust Mobile application.
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European Digital Identity: A revolution in our daily lives
On 9 February 2023, the European Parliament's Committee on Industry, Research and Energy (ITRE) adopted its position on the proposal to update the European Digital Identity (eID) framework. With this vote, the European Union has come one step closer to a digital single market. Soon, individuals and businesses will be able to use a digital identity wallet recognised throughout Europe by all 27 national public administrations. In concrete terms, what will change in the daily life of EU citizens and residents?
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Six reasons to favour mobile banking over online banking
Mobile phones are increasingly present in our lives. Free, easy to use and available anytime and anywhere, mobile banking offers a lot of benefits. The following six points explain why switching to mobile banking is a good choice for saving time... and money.
How can we help?
My ING - Your online banking solution
Log in and do your transactions when and where you want.
- My ING, the online banking solution for individuals
- My ING Pro, the online banking solution for business
My Team - Your Contact Center
For support on online banking, information on our products and our services or any other question, your Contact Center is available from Monday to Friday, 08.30 am to 06.00 pm.
My Experts - Your network of branches
Our advisors are at your disposal to help you.