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INDIVIDUALS - Content References 2 - English
The purpose of this page is to centralize the referenced coponents of the "Individuals" segment
Product pages > Footer "PAD" : Referral clause to the standard list
Should be placed before the "My Money" section of a "sale" page wich refers to one of these terms : Online banking, Arranged overdrafts, Direct debit, Account statement, Providing a credit card, Providing a debit card, Standing order, Cash withdrawal, Maintaining the account, Credit transfer, European Economic Area (EEA), EEA country currencies, Bank Working Day (BWD), Major currencies, Cut-off times, European Payment – SEPA, Payment other than SEPA, SWIFT, IBAN, BIC
ING Luxembourg S.A. uses trade names to designate some services linked to a payment account and invites consumers to refer to the glossary provided in the General Terms and Conditions of the Bank and in the Pricing Extract in order to identify the corresponding terms on the standardised list of services.
Product pages > Lending > Renovation loan disclaimer :
Should be placed before the "My Money" section of the Renovation pages
This product is not aligned with the European taxonomy.
Lending > Video appointment card
Should be placed on the product pages of lending products with video appointment
Video appointment
Do you want to receive personalised advice but don't have time to visit us? It is now possible to make a video appointment with one of our experts!
Lending > Personal loan disclaimer :
Should be placed before the iframe of the personal loan simulator
Loans for energy efficiency improvements are reserved for customers who have been with us for at least six months.
All segments > Prefooter "Banking Security"
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5 security rules for digital communications with ING
Play the video: Phishing: how to avoid taking the bait?
"Phishing: how to avoid taking the bait?"
with Christopher
What’s phishing?
Phishing is a form of fraud mainly on the internet where internet hackers usurp a trustworthy organisation’s identity such as banks, insurance companies or institutions in order to extract sensitive information such as confidential data, credit card details and so on which they will wrongly use.
What does it look like?
Phishing could take different forms: by phone, mail, text messaging, via chats...
We can receive an email from an organisation or shop asking us to click on a link to fill in all our information, IDs, credit card details and so on to get an illegitimate refund, for example.
We should bear in mind that either an institution, bank or most shops will never ask you for sensitive information such as your passwords or IDs.
Most of the time, if someone asks you for these information be it by phone, email, message, chances are, it’s fraud.
What are the best practices to avoid taking the bait?
Good question!
When in doubt, get in touch with the organisation immediately to make sure it isn’t fraud and if it turns out to be fraud, take the adequate measures such as blocking your card immediately for banks.
It’s also important to secure your own systems at home such as antivirus and firewall software to make sure you won’t get caught.
To resume, the most important is to remain vigilant when we ask you to share confidential and personal information.
All Segments > Our Solutions > Online Banking > "Banking Security" Section
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Individuals > Online Banking > promotion block for My ING
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My ING is the online banking solution by ING Luxembourg that enables you to manage your finances quickly, easily, anytime and anywhere, from your computer, tablet or smartphone.
Section to Travel Campaign Page - My Money > BACK TO THEMATIC PAGE SECTION
A great summer starts here!
- Keeping control over your money? No worries.
- Insurance? All taken care of.
- An emergency? Keep cool.
- Did you think of everything? Just sit back and relax.
- You want even more tips?
A great winter starts here!
- Keeping control over your money? No worries.
- Insurance? All taken care of.
- An emergency? Keep cool.
- Did you think of everything? Just sit back and relax.
- You want even more tips?
PHONE OVERFLOW (Contact Center Page)
EXAMPLE OF TEXT. SHOULD BE ADAPTED IN FUNCTION OF THE CASE
Online now
In order to give you the best possible service, we kindly request you to use the secured message system in your My ING environment. Thank you.
Other versions
Our Contact Center and our branches are currently receiving a large number of telephone calls.In order to give you the best possible service, we kindly request you to use the secured message system in your My ING environment or to send us an email via contactcenter@ing.lu. Thank you.
In order to give you the best possible service, we kindly request you to use the secured message system in your My ING environment. Thank you.
PHONE OVERFLOW (Branches Page)
EXAMPLE OF TEXT. SHOULD BE ADAPTED IN FUNCTION OF THE CASE
Our Contact Center and our branches are currently receiving a large number of telephone calls.In order to give you the best possible service, we kindly request you to use the secured message system in your My ING environment or to send us an email via contactcenter@ing.lu. Thank you.