Frequently asked questions

Help with online banking

Help on LuxTrust 

Your bank cards


Other frequently asked questions

Below you will find an overview of the ways you can manage your finances with us, depending on your needs.

My ING

All the tools you need to handle your daily banking business around the clock wherever you are and get on with your life.

  • Manage & follow your expenses
  • Get the documentation (Tax certificates, statements, debit advice)
  • Order & manage your debit & credit card
  • Manage, follow and analyse your investments 
  • Simulate your loan projects
    (simulate, request  credit, download docs, pay invoices, partial disbursement)
  • Manage your personal data, your security,…
  • Book appointment online

Practical information

Available anytime, anywhere, via the web or via the mobile app.

My Team

Do you need help? The Contact Center team is here for you on workdays from 8:30 am to 6:00 pm.

  • Help with digital matters (helpdesk)
  • Support if what you need is not available via my ING.
  • Support you in case of emergency

Practical information

To join your Contact Center:

  • Your request concerns:

My Experts

You need expert advice? Just make an appointment in a branch with one of our experts from 9:00 am to 7:00 pm.

  • Manage your investments and wealth
  • Talk about your real estate project

The Esch-sur-Alzette, Ettelbruck & Siège branches are also open without an appointment for your daily operations or in case of emergency.

Practical information

How to make an appointment:

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My ING, My Team, My Experts…ING always by your side to offer you the best experience!

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