Your identifiers and means of authentication

PIN code of your app forgotten

Please join our Contact Center:

LuxTrust password forgotten

Go to the LuxTrust portal and follow the instructions.

Compromised LuxTrust mean of connexion

During ING working hours

Please join our Contact Center as soon as possible:

Outside ING working hours

Please join LuxTrust:

Only requests to suspend or revoke a LuxTrust certificate will be processed outside ING's business hours.

Your cards 

Card lost, stolen, damaged or swallowed by an ATM

Please visit this page.

Forgotten PIN code, blocked or not returned card

Please join our Contact Center:

Visa card: Fraud or complaint

Fraud is the acquisition and use, by an unknown person, of card data or of the card itself (following theft or loss), without your consent and without your knowledge.

For more information, please visit this page.

Suspicious ING cash machine (ATM)

Please join the Contact Visa service or the police outside office hours:

Assistance services with your Visa card

In case of emergency please call Europ Assistance 24/7 before taking any other action and specify when you call that you are an ING Luxembourg client.

Please have the 10-digit ID number on the back of your card ready and share it when you call so that you can quickly access the services linked to your card.

Your devices

Help for My ING

You can find the most fequently asked questions on this page.

Our Contact Center are there to guide you, answer your questions, dispel any doubt about My ING.

Your security - Phishing, Smishing and Vishing

Suspicious email or SMS

Please forward the email or SMS to the following address:

Suspicious phone call      

Please join our Contact Center:

For any security issue involving My ING

Terminate your session and join our Contact Center as soon as possible:

Death of an accountholder

Death of an accountholder

You should inform the Bank at the earliest opportunity so as to freeze the assets and thus protect the interests of the beneficiaries.

For more information, please visit this page.


Submit a complaint

Complaints may be submitted to ING Luxembourg's Complaints department by post, email or secured message via My ING: 

For more information, please visit this page.

The most common threats The most common scams and frauds
When we communicate with you Using My ING Pro Paying by cards Get protected

We use cookies to enhance your experience. Basic cookies are essential for the proper working of this website. For example, they save your language preferences. They also help us gather anonymous information about the use of our site. More information in our Cookie Policy

I don't agree I agree