In case of a problem or emergency

Your identifiers

Password forgotten or access suspended

Please join our Contact Center:

Password compromised or Token/smartcard/signing stick lost/stolen

Please join our Contact Center as soon as possible.

Outside of office hours, you can suspend your own access to My ING by deliberately attempting to connect many times successively using an incorrect password.

Your cards 

Lost or stolen card

For more information, please visit this page.

Forgotten PIN code, blocked or not returned card

Please join our Contact Center:

Visa card: Fraud or complaint

Fraud is the acquisition and use, by an unknown person, of card data or of the card itself (following theft or loss), without your consent and without your knowledge.

For more information, please visit this page.

Suspicious ING cash machine (ATM)

Please join the Contact Visa service or the police outside office hours:

Europ Assistance

In case of emergency please call Europ Assistance 24/7 before taking any other action:

Your devices

Help for My ING

Our Contact Center are there to guide you, answer your questions, dispel any doubt about My ING.

For more information, please visit this page

Your security - Phishing, Smishing and Vishing

Suspicious email or SMS

Please forward the email or SMS to the following address:

Suspicious phone call      

Please join our Contact Center:

For any security issue involving My ING

Terminate your session and join our Contact Center as soon as possible:

Death of an accountholder

Death of an accountholder

You should inform the Bank at the earliest opportunity so as to freeze the assets and thus protect the interests of the beneficiaries.

For more information, please visit this page.

Complaint

Submit a complaint

Complaints may be submitted to ING Luxembourg's Complaints department by post, email or secured message via My ING: 

For more information, please visit this page.

The most common threats The most common scams and frauds
When we communicate with you Using My ING Pro Paying by cards Get protected

We use cookies to enhance your experience. Basic cookies are essential for the proper working of this website. For example, they save your language preferences. They also help us gather anonymous information about the use of our site. More information in our Cookie Policy

I don't agree I agree