Your identifiers and means of authentication

PIN code of your app forgotten

Please join our Contact Center:

LuxTrust password forgotten

Go to the LuxTrust portal and follow the instructions.

Compromised LuxTrust mean of connexion

During ING working hours

Please join our Contact Center as soon as possible:


Outside ING working hours

Please join LuxTrust:

Only requests to suspend or revoke a LuxTrust certificate will be processed outside ING's business hours.

Your cards 

Lost, stolen, swallowed by an ATM, damaged card - case of fraud or any problem with your card

Please consult our FAQ page.

Assistance services for your Visa credit card

In case of emergency please call Europ Assistance 24/7 before taking any other action and specify when you call that you are an ING Luxembourg client.

Please have the 10-digit ID number on the back of your card ready and share it when you call so that you can quickly access the services linked to your card.

Your devices

Help for My ING

You can find the most fequently asked questions on this page.

Our Contact Center are there to guide you, answer your questions, dispel any doubt about My ING.

Your security - Phishing, Smishing and Vishing

Suspicious email or SMS

Please forward the email or SMS to the following address:

Suspicious phone call      

Please join our Contact Center:

For any security issue involving My ING

Terminate your session and join our Contact Center as soon as possible:

Death of an accountholder

Death of an accountholder

You should inform the Bank at the earliest opportunity so as to freeze the assets and thus protect the interests of the beneficiaries.

For more information, please visit this page.

Complaint

Submit a complaint

Complaints may be submitted to ING Luxembourg's Complaints department by post, email or secured message via My ING: 

For more information, please visit this page.

The most common threats The most common scams and frauds
When we communicate with you Using My ING Pro Paying by cards Get protected

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