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Visa cards: Assistance and insurance services
An overview of all the advantages of your Visa card
Do not forget about all the advantages that come with your card! Use it to pay for your purchases and you automatically benefit from some specific insurances.
Assistance services
Your Visa Gold & Visa Platinum cards provide you with one of the most comprehensive assistance packages on the market 24 hours a day, 365 days a year. To provide this cover, ING Luxembourg has appointed Europ Assistance, the founder and leader on the assistance market.
| Visa Classic Visa Cybercard : Limits per claim & annually |
Visa Gold : Limits per claim & annually |
Visa Platinum : Limits per claim & annually |
||||
|---|---|---|---|---|---|---|
| - Personal assistance - Vehicle assistance (without kilometer threshold) - Assistance: winter sports / on-slope rescue costs - Home assistance - Travel assistance |
- | Europ Assistance 24h a day. 365 days a year. (Medical costs of up to € 100,000 aborad) |
Europ Assistance 24h a day. 365 days a year. (Medical costs of up to € 500,000 aborad) |
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Contact
In case of emergency please call Europ Assistance 24/7 before taking any other action and specify when you call that you are an ING Luxembourg client.
Please have the 10-digit ID number on the back of your card ready and share it when you call so that you can quickly access the services linked to your card.
Obtain your health coverage certificate for your international travels
Documentation
For more information, see the Terms and Conditions of Cover:
Insurance services
ING Luxembourg has teamed up with Foyer Assurances to offer you a range of insurance.
| Visa Classic Visa Cybercard : Limits per claim |
Visa Classic Visa Cybercard : Limits annually |
Visa Gold : Limits per claim |
Visa Gold : Limits annually |
Visa Platinum : Limits per claim |
Visa Platinum : Limits annually |
|
|---|---|---|---|---|---|---|
| Manufacturer cover extension (two years’ additional cover) | € 1,000 | € 2,000 | € 2,000 | € 4,000 | € 3,000 | € 5,000 |
| Internet delivery cover | € 1,000 | € 2,000 | € 2,000 | € 4,000 | € 3,000 | € 5,000 |
| Purchase protection | € 1,000 (30 days) | €2,000 (30 days) | € 2,000 (90 days) | € 4,000 (90 days) | € 3,000 (90 days) | € 5,000 (90 days) |
| Travel accident insurance (death and invalidity) | - | - | Yes (max. € 200,000) | Yes (max. € 200,000) | Yes (max. € 250,000) | Yes (max. € 250,000) |
| Travel cancellation and interruption | - | - | € 5,000 | € 5,000 | € 10,000 | € 10,000 |
| Airplane delay (4 hours minimum) | - | - | € 250 | No limit | € 500 | No limit |
| Luggage delay (4 hours minimum) | - | - | € 500 | No limit | € 1,000 | No limit |
| Ticket revaluation | - | - | € 2,500 | No limit | € 5,000 | No limit |
| Extension of guarantee in the event of force majeure > 24h | - | - | - | - | € 150 / day (max. € 1,500 ) | No limit |
| Theft of keys and papers / documentation | - | - | - | - | € 150 | € 150 |
| Theft of wallet or handbag | - | - | - | - | € 250 | € 250 |
| Rental car excess cover | - | - | - | - | € 10,000 | € 10,000 |
| Loss/theft of luggage or unregistered personal belongings during the trip | - | - | - | - | € 2,500 | € 2,500 |
| Warranty in case of missed event | - | - | - | - | € 300 | € 300 |
| Civil liability abroad | - | - | - | - | € 500,000 | € 500,000 |
Contact
In case of claim
Documentation
For more information, see the Terms and Conditions of Cover:
In case of problem or fraud with your card
Lost, stolen, swallowed by an ATM, damaged card - case of fraud or any problem with your card
- If you suspect fraud or no longer have your card, the first thing to do is temporarily block your card in My ING. It is quick, with immediate effect, and reversible with one click.
- Once you have done that, check the next steps to take for your specific situation under the "Card Problems" section of the dedicated FAQ page.
ING Luxembourg S.A. uses trade names to designate some services linked to a payment account and invites consumers to refer to the glossary provided in the General Terms and Conditions of the Bank and in the Pricing Extract in order to identify the corresponding terms on the standardised list of services.
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How can we help?
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