An overview of all the advantages of your Visa card

Do not forget about all the advantages that come with your card! Use it to pay for your purchases and you automatically benefit from some specific insurances.

You can always find more information about everything linked to your credit card on

Assistance services

Your Visa Gold & Visa Platinum cards provide you with one of the most comprehensive assistance packages on the market 24 hours a day, 365 days a year. To provide this cover, ING Luxembourg has appointed Europ Assistance, the founder and leader on the assistance market.


Assistance services ( except for the following cases: the card was stolen, lost or swallowed by an ATM)

Call Europ Assistance 24/7 before taking any other action and specify when you call that you are an ING Luxembourg client.
Please have the 10-digit ID number on the back of your credit card ready and share it when you call so that you can quickly access the services linked to your card.


Credit card lost, stolen or swallowed by an ATM

Obtain your health coverage certificate for your international travels


For more information, see the Terms and Conditions of Cover:

Insurance services

ING Luxembourg has teamed up with Foyer Assurances to offer you a range of insurance.


For more information, see the Terms and Conditions of Cover:

ING Luxembourg S.A. uses trade names to designate some services linked to a payment account and invites consumers to refer to the glossary provided in the General Terms and Conditions of the Bank and in the Pricing Extract in order to identify the corresponding terms on the standardised list of services.

How can we help?

My ING - Your online banking solution

Log in and do your transactions when and where you want.

  • My ING, the online banking solution for individuals
  • My ING Pro, the online banking solution for business


My Team - Your Contact Center

For support on online banking, information on our products and our services or any other question, your Contact Center is available from Monday to Friday, 08.30 am to 06.00 pm.

Contact for the press

My Experts - Your network of branches

Our advisors are at your disposal to help you.

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