Free of charge

Monthly account statements 

On your secure My ING space

PDF format

The advantages of opting for online statements

Want to save time and make filing your bank statements and other communications easier? Just opt to recieve all your communications in digital format on your secure My ING space!

By opting for online communications, you receive your statements and other communications:

  • free of charge;
  • on your secure My ING space;
  • in PDF format.

These electronic communications can be viewed, downloaded and printed at any time. They will also be archived in your secure space for 5 years.

How do you opt for online communications?

Log on to My ING and 

  • Go to your My ING online bank 
  • Go to Menu -> My personal data 
  • Select contact details at the top of the screen 
  • On the screen next to "Electronic documents" tick the box for "I want to receive my documents only in my document box" 

The "Web Only" communications mode will then be activated immediately.

Sometimes the option to receive the communications digitally will not be visible in My ING. If this is the case for you, please do not hesitate to contact us. 

You can activate an alert to receive an email when a new document is available and when events occur on your My ING account (a new message, document, etc). To do this, go to My ING -> Menu -> Alerts, then set up the alerts of your choice. 

Just contact your relationship manager: Access is completely free and allows you to manage your accounts quickly and easily any time any place.

Most clients are eligible for this function. Please contact your relationship manager for more information on your personal situation.

By activating the online communications, all your bank documents and notifications will only be accessible and archieved securely in your My ING online bank. You can consult and download them at any time, wherever your are, while benefiting from the enhanced security offered by electronic communication. Barring legal regulatory exceptions, no more paper mail will be sent to you. 

ING Luxembourg S.A. uses trade names to designate some services linked to a payment account and invites consumers to refer to the glossary provided in the General Terms and Conditions of the Bank and in the Pricing Extract in order to identify the corresponding terms on the standardised list of services.

How can we help?

My ING - Your online banking solution

Log in and do your transactions when and where you want.

  • My ING, the online banking solution for individuals
  • My ING Pro, the online banking solution for business


My Team - Your Contact Center

For support on online banking, information on our products and our services or any other question, your Contact Center is available from Monday to Friday, 08.30 am to 06.00 pm.

Contact for the press

My Experts - Your network of branches

Our advisors are at your disposal to help you.

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