Is your card activated for your destination country?

Due to an upturn internationally in the number of credit card frauds, ING Luxembourg has set up a checking procedure for countries at risk which may result in the blocking of some transactions in the United States of America, India and Indonesia.

As a result, if you are planning to visit one of the aforementioned countries, we would request that you contact your relationship manager beforehand, specifying the start and end dates of your stay, so that we may lift the additional security measures set up for the length of your stay, and thus avoid any unnecessary refusals when you make transactions

In order to maintain the best possible protection, we would also recommend that you check your Visa statements every month.

Visa conversion rates

For foreign currency transactions, the rate applied will be the Visa International rate + a 2% margin. 

For any transaction with a merchant located in a country outside the Europe* zone as defined by Visa, an additional 0,50% margin shall be added.

* Visa Europe zone: Andorra, Austria, Bear Island, Belgium, Bulgaria, Channel Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faeroe Island, Finland, France (including its "DOM-TOMs"), Germany, Gibraltar, Greece, Greenland, Hungary, Iceland, Ireland, Isle of Man, Israel, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, the Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Vatican City, the United Kingdom. 

ING Luxembourg S.A. uses trade names to designate some services linked to a payment account and invites consumers to refer to the glossary provided in the General Terms and Conditions of the Bank and in the Pricing Extract in order to identify the corresponding terms on the standardised list of services.

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