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The 'LuxTrust Mobile' app will soon replace the LuxTrust token as a means of connection on My ING. Don't wait any longer and download the app.
LuxTrust Mobile. Stop searching for your token.
It has happened to all of us: you take out your phone to quickly do a payment in My ING and you realise you do not have your token on you. With LuxTrust Mobile this is a problem of the past!
From now on, wherever you go, your token goes with you.
What is LuxTrust Mobile?
Simply said, Luxtrust Mobile is the mobile version of your LuxTrust token. You digitise your token on your smartphone.
With this mobile version you can do everything you can do with your physical token.
Why use LuxTrust Mobile?
The 'LuxTrust Mobile' app will soon replace the LuxTrust token as a means of connection on My ING. Don't wait any longer and download the app.
More information :
How to install and activate LuxTrust Mobile?
1. Prepare your Token or your LuxTrust codes (User ID and Password)
2. Download the app
3. If you have a LuxTrust Token:
- Open the app and tap on "Start activation".
- Enter your User ID and validate. You will find this User ID in the SMS or letter you received after ordering your Token.
- On the new screen, select the device you usually use to connect to your banking or online applications, in this case the Token.
- Enter your LuxTrust credentials: User ID, password and the OTP generated with the help of your token and tap on "Authenticate".
- Optional: you can activate LuxTrust Mobile app on maximum 2 devices. In case you have already activated the app on 2 other devices, you are now required to replace one of them.
- Define a PIN code (of 6 digits) to secure access to your LuxTrust app.
- Choose a name for your device that you can remember. It will help you in case you need to replace this device or to suspend access to the app.
- LuxTrust will send you a SMS containing a link to complete the activation. In the meantime, you can leave the app. When you receive the SMS, click on link which will automatically open the app. LuxTrust will never ask you to share your credentials by clicking on this link.
3. If you don't you have a LuxTrust token:
- Open the app on your smartphone and tap on "Start activation".
- Enter your User ID and validate. You will find this User ID in the SMS received from LuxTrust.
- Enter your activation code. You defined this code when ordering. We advised you to use the last 5 characters of your ID card or passport number. You will find this code in the order confirmation you received by email. If you no longer find it, please contact our Customer Service Desk at (+352) 24 550 550.
- Define a PIN code (of 6 digits) to secure access to your LuxTrust app.
- Activate biometric recognition (FaceID, TouchID or FingerPrint) which will allow you to open the application without having to insert the PIN code.
- Choose your security questions and indicate a clear answer for each of them before you validate.
- Enter the initial password which you will also find in the SMS you received.
- Choose a new complex password to finalize the activation and validate it.
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Beware of fraudulent messages imitating LuxTrust!
Be more vigilant than ever. In recent months, Luxembourg has suffered numerous phishing attacks by text message or email.
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LuxTrust: digital trust on a national scale
You've probably heard of LuxTrust. Like almost the entire population in Luxembourg and the majority of cross-border commuters, you may already be using it for your online banking or administrative procedures. But do you really know all its features for individuals? A short reminder in the following lines.
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Simplify your life with the LuxTrust Mobile application!
Since 2021, most banks and public administrations in Luxembourg will only use one authentication device for all their online services: the LuxTrust Mobile application.
How can we help?
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For support on online banking, information on our products and our services or any other question, your Contact Center is available from Monday to Friday, 08.30 am to 06.00 pm.
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