Online account statements

Free of charge

Monthly account statements

On your secure My ING space

PDF format

The advantages of opting for online statements

Want to save time and make filing your bank statements and other communications easier? Just opt to recieve all your communications in digital format on your secure My ING space!

By opting for online communications, you receive your statements and other communications:

free of charge;
on your secure My ING space;
in PDF format.

These electronic communications can be viewed, downloaded and printed at any time. They will also be archived in your secure space for 5 years.

How do you opt for online communications?

Log on to My ING and

Go to your My ING online bank
Go to Menu -> My personal data
Select contact details at the top of the screen
On the screen next to "Electronic documents" tick the box for "I want to receive my documents only in my document box"

The "Web Only" communications mode will then be activated immediately.

Sometimes the option to receive the communications digitally will not be visible in My ING. If this is the case for you, please do not hesitate to contact us.

You can activate an alert to receive an email when a new document is available and when events occur on your My ING account (a new message, document, etc). To do this, go to My ING -> Menu -> Alerts, then set up the alerts of your choice.

By activating the online communications, all your bank documents and notifications will only be accessible and archieved securely in your My ING online bank. You can consult and download them at any time, wherever your are, while benefiting from the enhanced security offered by electronic communication. Barring legal regulatory exceptions, no more paper mail will be sent to you.