Free of charge

Monthly account statements 

On your secure My ING space

PDF format

The advantages of opting for online statements

Want to save time and make filing your bank statements and other communications easier? Just opt to recieve all your communications in digital format on your secure My ING space!

By opting for online communications, you receive your statements and other communications:

  • free of charge;
  • on your secure My ING space;
  • in PDF format.

These electronic communications can be viewed, downloaded and printed at any time. They will also be archived in your secure space for 5 years.

How do you opt for online communications?

Log on to My ING and 

  • Go to your My ING online bank 
  • Go to Menu -> My personal data 
  • Select contact details at the top of the screen 
  • On the screen next to "Electronic documents" tick the box for "I want to receive my documents only in my document box" 

The "Web Only" communications mode will then be activated immediately.

Sometimes the option to receive the communications digitally will not be visible in My ING. If this is the case for you, please do not hesitate to contact us. 

You can activate an alert to receive an email when a new document is available and when events occur on your My ING account (a new message, document, etc). To do this, go to My ING -> Menu -> Alerts, then set up the alerts of your choice. 

Just contact your relationship manager: Access is completely free and allows you to manage your accounts quickly and easily any time any place.

Most clients are eligible for this function. Please contact your relationship manager for more information on your personal situation.

By activating the online communications, all your bank documents and notifications will only be accessible and archieved securely in your My ING online bank. You can consult and download them at any time, wherever your are, while benefiting from the enhanced security offered by electronic communication. Barring legal regulatory exceptions, no more paper mail will be sent to you. 

I want to become a customer

I am interested

1. We will never ask you for your access codes by SMS, email or other 2. Always connect via '' 3. Be wary of any email attachments 4. Keep your software up to date 5. Contact us in case of doubt

My Money Business

Articles that might interest you

How can we help?

Call us

Monday to Friday from 8:30 am to 6:00 pm.

Send us an email

Send your request to our Contact Center.

Visit us

A complete network of branches at your disposal.

Make an appointment

Book an appointment in just a few clicks.

We use cookies to enhance your experience. Basic cookies are essential for the proper working of this website. For example, they save your language preferences. They also help us gather anonymous information about the use of our site. More information in our Cookie Policy

I don't agree I agree