FAQ - General

Your personal data

You can change your address in one of the following ways:

  • by visiting your branch;
  • with a signed letter;
  • via My ING secure messaging;
  • by fax (if you have signed a TTT agreement).

In this case, you have to be able to provide proof of residence. 

You can change your address in one of the following ways:

  • by visiting your branch;
  • with a signed letter;
  • by fax (if you have signed a TTT agreement).

You can change your personal information in one of the following ways:

  • by visiting your branch;
  • with a signed letter;
  • via My ING secure messaging – Customer Service – Personal Details 
  • by fax (if you have signed a TTT agreement).

Our services

Log in and do your transactions when and where you want.

  • My ING, the online banking solution for individuals
  • My ING Pro, the online banking solution for business

Frequently asked questions

For support on online banking, information on our products and our services or any other question, your Contact Center is available from Monday to Friday, 08.00 am to 06.00 pm.

Frequently asked questions

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My ING - Your online banking solution

Log in and do your transactions when and where you want.

  • My ING, the online banking solution for individuals
  • My ING Pro, the online banking solution for business

 

My Team - Your Contact Center

For support on online banking, information on our products and our services or any other question, your Contact Center is available from Monday to Friday, 08.00 am to 06.00 pm.

Contact for the press

My Experts - Your network of branches

A network of 16 branches at your disposal.

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