You can change your address in one of the following ways:

• by visiting your branch;
• with a signed letter;
• via My ING secure messaging;
• by fax (if you have signed a TTT agreement).

In this case, you have to be able to provide proof of residence. 

You can change your address in one of the following ways:

• by visiting your branch;
• with a signed letter;
• by fax (if you have signed a TTT agreement).

You can change your personal information in one of the following ways:

• by visiting your branch;
• with a signed letter;
• via My ING secure messaging – Customer Service – Personal Details 
• by fax (if you have signed a TTT agreement).

At ING Luxembourg, we use all possible means to guarantee that your personal data is processed in accordance with this regulation and in a way that protects your privacy.

As a result, we have updated the privacy policies for our customers, business partners, and employees to ensure a consistent approach to personal data across the entire enterprise

The privacy statement clearly sets out the types of personal data we collect, the identities of those to whom we transmit them, the rights individuals have over their data, and the methods of exercising these rights.

These include in particular the right to know which data ING (or any other organisation) holds and processes about you, the right to oppose their processing or to limit it with respect to certain applications, and the right to correct erroneous information. 

You also have the possibility to choose the type of communication that you wish to receive from us: communication by email, receipt of commercial offers or personalized information, alerts etc.

To do this, simply go to your Online Banking My ING > My personal data > my consents or visit a branch to view or change your consent settings.

Know your customer (KYC) is the first step towards a safe and compliant bank. It ensures we only do business with people and companies we have verified as being trustworthy. This includes carrying out customer due diligence checks, updating customer files, understanding and mitigating the risks, screening customers and transactions, monitoring and understanding transactions and reporting suspicious activities. It let us verify that ING is not involved with money laundering activities or financing any terrorist activities. KYC is how ING can vouch for your integrity as well as reassure you about our integrity.

We already have a lot of your information on file but may need additional data to complete the KYC process and comply with the applicable regulations. If we do need more information, you will receive or may have already received, a communication from ING (secured message on My ING or by post, depending on your mail preferences) with an overview of the KYC documents we need from you. It’s very important to keep your contact details up-to-date, so we can reach out to you when needed.

ING is committed to operating in compliance with applicable laws, rules and standards in force in Luxembourg and is permanently working to meet these standards. As part of our Know Your Customer Policy based upon these regulations, we need to verify all of our clients’ information in order to, amongst others, reduce potential risky activities. To help us comply with the relevant regulations we are requesting you to provide specific information notably about your activity. We are mindful of the effort and time this requires from your side, but it will enable ING to comply with its requirements as well as reassure you about our integrity and best banking practices. Our goal is to make this process as smooth as possible for you. We will only request for necessary information. In this regard we rely on your cooperation, for which we thank you. 

ING collects client information throughout our business relationships. We are obligated to periodically update and verify your data. This means we may request additional data or verify your information to meet current as well as changes to the applicable KYC laws and regulations.

This also means that each time you have a change in your personal or professional status, we strongly encourage you to inform us directly and without delay.

Here are some examples of changes for which you can inform us proactively:

- Personal information:

• Renewal of your ID card or passport
• Change of address, e-mail or phone number
• Change of marital status
• Change of employer or change of activity
• Additional Tax Identification Number

- Business information:

• Change of legal or postal address
• Change of legal object, legal form, company or trade name
• Change in the board of directors or other legal representatives
• Any change in the direct or ultimate ownership of the company
• NB: for those business information changes, you can provide us with an updated RCS  (“Registre du Commerce et des Sociétés”) and/or RBE (“Registre des Bénéficiaires Economiques”) to materialize the change of information in our files.

Please note that this list is for illustration purposes and is not exhaustive: ad hoc documentation or further information might be requested to finalize the update of your file. Do not hesitate to contact us should you have a question about this topic.

The better we know our clients, the more it will benefit our relationship with you as it ensures your banking activities with ING can continue —without delays or disruptions. If we do not receive information on time, ING may block or even close your account due to legal requirements and internal processes. This is why it is so important that you send us your documents/information on time.

ING processes your personal data in line with ING’s General Data Protection Regulation (GDPR) mentioned on our Privacy policy page. Your details will be shared with a dedicated KYC team and your Relationship Manager will be informed. Our dedicated KYC teams ensure an efficient and consistent process. Your personal data provided for KYC purposes will not be used for any other purposes.