In case of emergency

Choose the appropriate service according to your situation.
Your identifiers
Password forgotten or access suspended
Please join our Contact Center:
Password compromised or Token/smartcard/signing stick lost/stolen
Please join our Contact Center as soon as possible.
Outside of office hours, you can suspend your own access to My ING by deliberately attempting to connect many times successively using an incorrect password.
Your cards
Lost or stolen V Pay card
Please visit this page.
Lost or stolen Visa card
Please visit this page.
Forgotten PIN code, blocked or not returned card
Please join our Contact Center:
Suspicious ING cash machine (ATM)
Contact Visa service or the police outside office hours
Please join our Contact Center:
Fraud or complaint on Visa statement
Please visit this page.
Your devices
Lost/stolen device
Please join our Contact Center as soon as possible.
Ouside office hours, you can cancel the lost device's permission through My ING > My security > Authorized devices.
Phishing, Smishing and Vishing
Other security incidents
For any security issue involving the My ING mobile app
Terminate your session and join our Contact Center as soon as possible:
For any security issue involving My ING web
Terminate your session and join our Contact Center as soon as possible:
Europ Assistance
In case of emergency please call Europ Assistance 24/7 before taking any other action: