In case of emergency

Choose the appropriate service according to your situation.

Your identifiers

Password forgotten or access suspended

Please join our Contact Center:

Password compromised or Token/smartcard/signing stick lost/stolen

Please join our Contact Center as soon as possible.

Outside of office hours, you can suspend your own access to My ING by deliberately attempting to connect many times successively using an incorrect password.

Your cards 

Lost or stolen V Pay card 

Please visit this page.

Lost or stolen Visa card

Please visit this page.

Forgotten PIN code, blocked or not returned card

Please join our Contact Center:

Suspicious ING cash machine (ATM)

Contact Visa service or the police outside office hours

Please join our Contact Center:

Fraud or complaint on Visa statement 

Please visit this page.

Your devices 

Lost/stolen device 

Please join our Contact Center as soon as possible.

Ouside office hours, you can cancel the lost device's permission through My ING > My security > Authorized devices.

Phishing, Smishing and Vishing

Suspicious email or SMS

Please forward the email or SMS to the following address:

Suspicious phone call      

Please join our Contact Center:

Other security incidents

For any security issue involving the My ING mobile app

Terminate your session and join our Contact Center as soon as possible:

For any security issue involving My ING web

Terminate your session and join our Contact Center as soon as possible:

For any other security issue

Please join our Contact Center:

Europ Assistance

In case of emergency please call Europ Assistance 24/7 before taking any other action:

The most common threats The most common scams and frauds
When we communicate with you Using My ING Pro Paying by cards Get protected