Online banking

My alerts

Do you want to stay on top of your account(s)? ING Luxembourg helps you by alerting you with notifications via push  or via email on your mobile phone and tablet. By activating the alerts you will, for example, receive a notification as soon as your balance drops below a certain amount.

Accounts and payments

Payments: When paying an amount above the defined limit
 Incoming funds: When receiving  an amount above the defined limit
 Account balance: Once the balance of your account reaches the treshold you have set
 Blocked payment (automatic): You will be alerted in case of blocked payment

Visa cards

Payments: For every Visa payment or only for those exceeding a preset threshold
 Incoming funds: In case of a reimbursement or release of a blocked amount
 Available balance: When your account available balance goes under your set limit

Messages and documents

New message on My ING: Once a new message is available in your secured messaging
 New document on My ING: Once a new document is available in your document box

Investment portfolio

Performance: Receive your portfolio performance each week

How to set up your alerts ?

You’re using the My ING application

  • If necessary, update your My ING app through your store (App Store or Google Play).
  • After logging in, go to “My Alerts” and select the alerts you want to activate.
  • Go to “My Alerts” – “Preferences” and tick the box “Enable push notifications.”

You haven’t downloaded the MY ING app yet? 

  • Download the My ING application from the App Store or Google Play. 
  • After logging in, go to “My Alerts” and select the alerts you want to activate.
  • Go to “My Alerts” – “Preferences” and tick the box “Enable push notifications.”

Client with access

Log on to your customer account.
 

Activate via My ING

Client without access

Visit your branch and set up your access to online banking.

Make an appointment

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ING Luxembourg S.A. uses trade names to designate some services linked to a payment account and invites consumers to refer to the glossary provided in the General Terms and Conditions of the Bank and in the Pricing Extract in order to identify the corresponding terms on the standardised list of services.

My Money

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5 security rules for digital communications with ING

1. We will never ask you for your access codes by SMS, email or other 2. Always connect via 'www.ing.lu' 3. Be wary of any email attachments 4. Keep your software up to date 5. Contact us in case of doubt

Information on the banking security

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