As per our Privacy Statement for ING Luxembourg customers, we do not store your personal data longer than we need to for the purposes set out in Section 3 (What we do with your personal data) for which we have processed it.
Consequently, retention periods may depend on circumstances. When assessing how long to keep personal data, retention requirements might be stipulated by other applicable laws (for instance, anti-money laundering law). Personal data collected in the context of the conclusion or performance of an agreement can also be kept as evidence in litigation.
In most cases, this will be up to ten years after the end of our agreement or business relationship with you. Sometimes we use different storage periods. For example, if the supervisory authority requires us to store certain personal data longer or if you have filed a complaint that makes it necessary to keep the underlying personal data for a longer period. Other data collected by surveillance cameras are kept for shorter periods as required by law. If we no longer need your personal data as described above, we delete or anonymise the personal data, in accordance with regulatory provisions and applicable law.