This technology aims to cut the fraudulent use of credit cards on the internet. It allows the identity of credit card users to be verified when transactions are made on sites carrying the Visa SECURE logo.

Secured transactions 

LuxTrust authentication is required to confirm your payment each time you make an online purchase. You must confirm the payment via LuxTrust using your Token or LuxTrust Mobile. With this additional security measure, 3D Secure verifies that you, the cardholder, are the one making the purchase and that your card is not being used fraudulently.

Activate now for your future transactions

Activate the new 3D Secure service now for each of your credit cards instantaneously in the “My security” section of My ING.

Frequently asked questions

I am a customer

I want to become a customer

ING Luxembourg S.A. uses trade names to designate some services linked to a payment account and invites consumers to refer to the glossary provided in the General Terms and Conditions of the Bank and in the Pricing Extract in order to identify the corresponding terms on the standardised list of services.

How can we help?

My ING - Your online banking solution

Log in and do your transactions when and where you want.

  • My ING, the online banking solution for individuals
  • My ING Pro, the online banking solution for business


My Team - Your Contact Center

For support on online banking, information on our products and our services or any other question, your Contact Center is available from Monday to Friday, 08.30 am to 06.00 pm.

Contact for the press

My Experts - Your network of branches

Our advisors are at your disposal to help you.

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